Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
TradeDirect365 Pros & Cons
- Traders can choose from thousands of CFDs.
- Spreads are narrow and fixed.
- All CFDs are traded without commission.
- Leverage varies from 1:5 to 1:200.
- Negative balance protection is provided.
- Technical support is available and operates 24/5.
- The platform’s operations are limited in the United States, Japan, China.
- The Pro account does not include protection against NBP.
TradeDirect365 (“TD365”) is an Australian broker, which offers CFDs (contracts for difference) on various assets like currency pairs, indices, stocks, cryptocurrencies, and commodities. One unique feature of the platform is the ability for traders to work with selected currencies, regardless of the asset they are trading. For example, if the account currency is dollars, then when trading the DAX index (represented in EUR), the trader still trades in dollars. This approach eliminates conversion costs. TradeDirect365 allows trading through its proprietary CloudTrade CFD platform or on the classic MetaTrader 4 platform (and on their respective desktop and mobile versions). The broker stands out from its competitors by offering fixed spreads. For example, the spread for AUD/USD is always 0.6 pips, and there are no trading commissions. TD365 clients can open one of three account types: Personal, Corporate, or the Self-Managed Superannuation Fund (SMSF) account. The Personal account has the Pro option, which features increased leverage. For example, on a Personal account, the maximum leverage for indices is 1:20, while on the Pro account, it is 1:200.
TU Expert Verdict
TradeDirect365 demonstrates moderate stability and can suit certain traders. Its conditions are acceptable, and feedback is mixed but reasonable. In my own tests, it performed adequately, though it lacks the consistency of higher-rated companies.
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TradeDirect365 User Reviews
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Commissions and Fees
Score:We evaluate brokers' fees and spreads by assessing the costs associated with Standard and ECN/Raw spread accounts, including commissions and spreads. Additionally, our evaluation considers extra fees such as deposit/withdrawal charges and inactivity fees. Learn the assessment criteria6 /10The trading and non-trading commissions of TradeDirect365 have been analyzed and rated as having Medium fees, with a fees score of 6/10. Additionally, these commissions were compared with those of the top two competitors, OANDA and FOREX.com, to provide the most comprehensive information.
- Low Forex trading fees
- No inactivity fee
- No deposit fee
- No withdrawal fee
- No ECN/Raw Spread account
Trading Fees and Spread
Below, we evaluated and compared the trading commissions of TradeDirect365 with those of two competitors. We focused on the spreads and other transaction fees directly associated with executing trades (e.g commission per lot on an ECN account). This comparison aimed to provide a clear understanding of the cost efficiency of each broker.
Standard Account Spread
For Standard accounts, TradeDirect365’s commissions are part of the floating spread, which varies with market conditions. Typical values are provided, but during high volatility, the spread may exceed these.
TradeDirect365 Standard spreads TradeDirect365 OANDA FOREX.com EUR/USD min, pips 0.3 0.1 0.7 EUR/USD max, pips 0.5 0.5 1.2 GPB/USD min, pips 0.3 0.1 0.9 GPB/USD max, pips 0.5 0.5 1.4 Does TradeDirect365 support RAW/ECN accounts?
As we discovered, TradeDirect365 does not offer RAW/ECN accounts, which might be a drawback for transparency and liquidity. However, this doesn't make the broker uncompetitive. Consider factors like spread levels, execution speed, regulation, support quality, and trading tools when choosing a reliable broker.
Non-Trading Fees
We conducted a detailed analysis of the non-trading fees associated with TradeDirect365. This review offers a comprehensive overview of the additional costs that may impact traders beyond regular trading activities.
TradeDirect365 Non-Trading Fees TradeDirect365 OANDA FOREX.com Deposit fee, % The indicated amount does not include possible fees from payment systems and banks. 0 0 0 Withdrawal fee, % The indicated amount does not include possible fees from payment systems and banks. 0 0 0 Withdrawal fee, USD The indicated amount does not include possible fees from payment systems and banks. 0 0-15 0 Inactivity fee ($, per month) 0 0 15 -
Is TradeDirect365 Safe?
Score:We evaluate brokers' safety based on several key criteria. The highest value is placed on regulation, especially Tier 1 regulation, which ensures adherence to stringent standards set by top financial authorities like the FCA in the UK, CFTC in the US, CySEc and BaFin (EU) or ASIC (Australia). High scores are also given for participation in investor protection funds, which safeguard clients' funds in case of broker insolvency. Learn the assessment criteria9 /10TradeDirect365 has a safety score of 9/10, which corresponds to a High security level. The safest brokers are those with Tier-1 regulation, a long history (over 10 years in the market), and participation in investor compensation schemes.
- Tier-1 regulated
- Negative balance protection
- Track record over 12 years
- Strict requirements and extensive documentation to open an account
TradeDirect365 Regulators and Investor Protection Abbreviation Full Name Country of regulation Investor Protection Fund Regulation Level ASIC
Full Name Australian Securities and Investments Commission Country of regulation Australia Investor Protection Fund No specific fund but has stringent consumer protection Regulation Level Tier-1 TradeDirect365 Security Factors Foundation date 2014 Negative balance protection YesVerification (KYC) Yes -
Account Types
Score:We evaluate a broker’s account offering by analyzing the range and suitability of available account types and how effectively they cater to different trader profiles and strategies. Our assessment covers the diversity of account options — including Standard, ECN/Raw, Cent, Swap-Free (Islamic), and VIP accounts — as well as the flexibility of trading conditions provided. Learn the assessment criteria.3.1 /10TradeDirect365 offers the following account options: Demo, Standard.
However, TradeDirect365 does not provide an ECN account with direct market access, which may be a drawback for experienced traders or scalpers seeking the lowest spreads.
- Standard account with balanced trading conditions
- Demo account
- Low minimum deposit
- No Cent account
- No Swap Free account
TradeDirect365 account types vs top competitors TradeDirect365 Trading.com Plus500 Standard YesYesYesECN/Raw spread NoNoNoDemo YesYesYesCent NoNoNoMicro NoNoNoSwap Free NoNoNoVIP NoNoNoManaged NoNoNoTradeDirect365 accounts trading conditions
If you are a legal entity, you need to open a corporate account. If you want to establish a Self-Managed Superannuation Fund (SMSF), register a Trust account. For all other cases, individuals can open Personal or Pro accounts. These accounts are similar in basic parameters: all assets are available, and trading with leverage is possible on MT4 or the CloudTrade trading platforms. The difference is that with the Pro account, the leverage is much higher, and the margin stop out level is set at 50%. However, clients who choose the Pro account lose protection from a negative balance and are unable to trade U.S. stocks. Also, their complaints are not considered by the AFCA (Australian Financial Complaints Authority). Therefore, private traders should choose an account type based on their understanding of the optimal risk-to-profit ratio.
Account types:
Account Type Description Demo A trader trades with virtual currency but in real quotes. The demo account allows traders to evaluate the platform’s capabilities and test and improve strategies. Personal Everything described in this article applies to a Standard/Personal account. There are thousands of CFDs, leverage up to 1:30, fixed spreads, no trading fees, and no withdrawal fees. Pro You can switch to this account by submitting an application from your user account. It has higher leverage (up to 1:200), and a lower margin stop out (50%). However, the trader loses NBP. The standard practice is to first open a demo account, trade on it for a while, and then switch to a real account. All account types are available for the MT4 platform, however, the demo account is not available in CloudTrade. The number of traded assets is not determined by the account type.
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Deposit and Withdrawal
Score:This section assesses the efficiency, speed, and affordability of brokers’ transaction processes, focusing on available methods, currencies, and fees. For further details, please refer to our data-focused methodology6.2 /10TradeDirect365 received a Medium score for the efficiency and convenience of its deposit and withdrawal processes.
TradeDirect365 provides a reasonable range of deposit and withdrawal options with moderate fees, in line with industry standards.
- Supports 5+ base account currencies
- Minimum deposit below industry average
- Bank wire transfers available
- Wise transfers supported
- Limited deposit and withdrawal flexibility, leading to higher costs
- PayPal not supported
- BTC payments not accepted
What are TradeDirect365 deposit and withdrawal options?
TradeDirect365 provides a basic range of deposit and withdrawal options, covering essential methods in line with industry standards. This set of options is sufficient for most traders, with available methods Bank Card, Bank Wire, Wise.
TradeDirect365 Deposit and Withdrawal Methods vs Competitors TradeDirect365 Trading.com Plus500 Bank Wire YesYesYesBank card YesYesYesPayPal NoNoYesWise YesNoNoBTC NoNoNoWhat are TradeDirect365 base account currencies?
A wide range of base account currencies minimizes the need for currency conversion, potentially reducing transaction costs. TradeDirect365 supports the following base account currencies: USD, EUR, GBP, AUD, ZAR, NOK, DKK, SEK.
What are TradeDirect365's minimum deposit and withdrawal amounts?
The minimum deposit on TradeDirect365 is $10, while the minimum withdrawal amount is $1. These minimums may vary depending on the chosen account type and payment method. For specific details, please contact TradeDirect365’s support team.
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Markets and Tradable Assets
Score:The evaluation in this section is based on the TU methodology and reflects the total number and variety of tradable assets offered by the broker, including Forex currency pairs. It also considers the availability of passive income tools such as PAMM accounts, copy trading, and similar services. All information is obtained from publicly available sources and may change. Learn the assessment criteria7.8 /10TradeDirect365 offers a limited selection of trading assets compared to the market average. The platform supports 500 assets in total, including 80 Forex pairs.
- Copy trading platform
- Crypto trading
- 80 supported currency pairs
- Bonds not available
- No ETFs
Supported markets vs top competitors
We have compared the range of assets and markets supported by TradeDirect365 with its competitors, making it easier for you to find the perfect fit.
TradeDirect365 Trading.com Plus500 Currency pairs 80 69 60 Total tradable assets The total tradable assets listed include all available instruments, including CFDs. Due to regional restrictions, certain CFDs may not be offered in some countries. For example, cryptocurrency CFDs are banned in the UK, and the U.S. has restrictions on CFDs. 500 69 2800 Stocks YesNoYesCommodity futures YesNoYesCrypto Cryptocurrency CFDs are restricted or prohibited in certain regions due to regulatory limitations. These include the United Kingdom, China, Egypt, the United States and Canada. YesNoYesStock indices YesNoYesOptions NoNoYesInvestment options
We also explored the trading assets and products TradeDirect365 offers for beginner traders and investors who prefer not to engage in active trading.
TradeDirect365 Trading.com Plus500 Bonds NoNoNoETFs NoNoYesCopy trading YesNoNoPAMM investing NoNoNoManaged accounts NoNoNo -
Trading Account Opening
Score:We evaluated Trading Account Opening at TradeDirect365 by testing the registration process under real conditions, including opening an account and funding it with the minimum required deposit (but no less than $100). Our assessment considered whether onboarding was fully online, the average registration time, the speed of KYC verification, and how quickly traders could activate their accounts. Learn the assessment criteria.8 /10We successfully registered an account with TradeDirect365 in 20 minutes. The KYC verification was completed within 2 business days. The minimum deposit amount at TradeDirect365 is $10. This is one of the most accessible and hassle-free onboarding procedures on the market.
- Fully online account opening process
- Low minimum deposit requirement
- Registration process may take longer than expected
- Account approval may require extra time depending on the documentation.
TradeDirect365 account opening TradeDirect365 Trading.com Plus500 Online Registration YesYesYesMinimum deposit $10 $50 $100 Mandatory KYC YesYesYesRegistration time (min) 20 20 KYC time (days) 2 2 3 Is TradeDirect365 available in my country?
If you are a citizen of United States, the broker accepts clients from your country.
Please note that availability may vary due to regulatory requirements, so we recommend confirming directly with the broker for the most accurate and up-to-date information.
Account opening details
To start working with this broker, you need to register and verify your account, and then make a deposit. TU’s experts have prepared the brief step-by-step guide below.
Go to the broker’s website and click on “Open Account”, you can also click “Start Trading Now”.
Read the comments on the page carefully and choose the account that suits you. In this example, Traders Union is opening a sample but real Standard account for an individual, so click “Open Personal Account”.
Specify how to address you. Enter your first and last name, date of birth, and email address. Think of a password and enter it twice. In the third block, enter your phone number, and information about your residence with the postal code. Click “Next”.
Answer a few questions about your trading experience and practical skills. Click “Next”.
Next, a few words about your income. This information will not be obtained by third parties, it is needed to individualize the offer. Select the account currency and trading platform. Then check the boxes, agreeing to the terms and conditions of cooperation. Click “Next”.
Answer a few more simple questions, this is mostly about trading theory. Your answers will help the broker to understand how prepared you are to trade. Click “Finish”.
Enter your email address that you provided during registration. You will receive an from the broker. Read the instructions and send scans/photos of documents confirming your identity. Once the managers verify the authenticity of the documents, you will gain full access to the functionality of your user account. The verification status is displayed in “My Profile”, under the “Legal documents” tab.
Click “Add a new trading account” in the left menu. Choose an account type and preferred trading platform. Click “Create a new trading account”. Follow the on-screen instructions to make a deposit and download the platform. Once the funds are received by the broker, you will be able to start trading.
Your TradeDirect365 user account also provides access to:
- Trading accounts. The section provides a dashboard for the trader’s active trading accounts, as well as functionality for opening a new demo or real trading account.
- My profile. Here, the trader can update personal information, view verification status, and change the password for the MT4 trading platform.
- Payments. As the name suggests, this menu has three features — deposit funds, withdraw funds from the account balance, and view the payment history.
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Customer Support
Score:We evaluated Customer Support at TradeDirect365 by opening a real account funded with the minimum required deposit (no less than $100) and contacting support to measure response time under real conditions. Our assessment considered contact channels, response speed, multilingual support, and availability hours. Learn the assessment criteria3.4 /10The broker’s customer support shows noticeable weaknesses in responsiveness or communication quality. Delays in replies are common, and resolution may require repeated contact.
In TU testing, response speed was below expectations, and assistance was limited in depth. Traders who rely heavily on support may experience inconvenience.
InformationTechnical support is needed by every broker, as it is one of the most crucial infrastructures. The fact is that all traders sooner or later encounter situations that they cannot resolve on their own. The quality of the FAQs section, the intuitiveness of the website interface, and other advantages of the broker are sometimes simply not sufficient. When a trader faces a disputed issue, he contacts support. If the specialists work only limited hours, are difficult to reach, slow to respond, or incompetent, the trader becomes disappointed with the broker and will most likely switch to a competitor. TradeDirect365 understands this well, which is why they offer 24/5 support via phone, email, and LiveChat.
- Users can contact customer support even if they are not registered on the website
- All the most popular and efficient communication methods are available.
- Broker’s specialists respond even during nighttime on weekdays
- On weekends a trader is alone with his problem
So, if you already work with TradeDirect365 or are only planning to register with this broker, you can use the following contact options to receive competent answers to your question:
- Phone numbers for residents of Australia.
- Phone numbers for non-residents of Australia.
- Email.
- LiveChat on the website, or in the user account.
If you live in Sydney, visiting the company’s office may be convenient for you. However, it is better to check the working hours in advance, preferably by phone.
Contacts Foundation date 2014 Registration address Level 17 123 Pitt Street, Sydney, NSW 2000 Official site https://tradedirect365.com.au Contacts support@TradeDirect365.com.au 1800 886 514 (+2)
+61 2 8310 4713
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FAQs
How safe is trading with TradeDirect365 in terms of regulation and client protection?
TradeDirect365 has a safety score of 9/10 and is regulated by the Australian Securities and Investments Commission (ASIC), which is classified as a Tier-1 regulator in this review. The broker offers negative balance protection and requires KYC verification, but there is no specific investor compensation fund mentioned for this jurisdiction.
What do reviews and fee comparisons say about TradeDirect365’s commissions and spreads?
According to the section, TradeDirect365’s overall fee level is rated as Medium, with low forex trading fees and no deposit, withdrawal, or inactivity fees. The broker does not offer ECN/Raw spread accounts, and its Standard account uses floating spreads, with typical EUR/USD spreads in the 0.3–0.5 pip range and GBP/USD spreads in the 0.3–0.5 pip range, though these may widen in volatile markets.
What account types are available at TradeDirect365 and how do they differ in risk features?
TradeDirect365 offers Demo, Personal (Standard), and Pro accounts, as well as corporate and Trust (SMSF) options for legal entities and funds. The Pro account provides higher leverage (up to 1:200) and a 50% stop-out level but does not include negative balance protection, U.S. stock trading access, or AFCA complaint handling, while the Personal account has leverage up to 1:30, fixed spreads, and no trading or withdrawal fees.
How do reviews describe the TradeDirect365 account opening speed and verification process?
The review notes that TradeDirect365’s account registration took 20 minutes, with KYC verification completed within 2 business days, and describes the onboarding as accessible and relatively hassle-free. The process is fully online with a minimum deposit of $10, though the section also mentions that approval times can vary depending on documentation and that registration may take longer than expected in some cases.
What feedback is there about TradeDirect365 customer support availability and response quality?
The review indicates that TradeDirect365’s customer support has weaknesses in responsiveness and depth of assistance, with delays and the need for repeated contact reported. At the same time, it notes that support is available 24/5 via phone, email, and LiveChat, including for unregistered users, while traders may be without support on weekends.
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