RBI resolves 99.9% of Citizen Charter applications within the deadline in October

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Highlights

In October 2026, 99.9% of the 15,186 applications under the Citizen Charter were resolved within the prescribed timeline, while 22 were resolved after the deadline.
Of 6,924 applications in Currency Management, 6,307 were resolved, while 1,104 of 2,167 applications in Foreign Exchange Management were resolved.
As of 31 October 2026, the Charter covered a total of 206 services, with digital assistance available on the PRAVAAH portal.

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Processing figures for October 2026

According to an RBI press release, 15,186 applications under the Citizen Charter were resolved within the prescribed timeline during October 2026, while 22 were resolved after the deadline. There were 2,666 applications pending at the start of the month, while 707 cases were returned to applicants for additional information, bringing the total number of applications under consideration to 17,684.

At month-end, 2,498 applications remained pending, of which 2,483 were within the prescribed timeline and 15 were overdue. The RBI said that, of the 15 overdue pending cases, 13 were awaiting input from external agencies and 2 were still being processed.

Department-wise status and digital access

By department, Currency Management accounted for the largest number of applications, at 6,924, of which 6,307 were resolved and 617 remained pending. All 6,497 applications in the Banker to Banks and Governments category were resolved, while, in Foreign Exchange Management, 1,099 of 2,167 applications were resolved within the prescribed timeline, 5 after the deadline, and 1,063 remained pending.

In Regulation and Supervision, 687 of 1,364 applications were resolved within the prescribed timeline and 15 after it, while 662 cases remained pending. Across Payment and Settlement Systems, Credit Management, Financial Markets and other functions, the Citizen Charter covered 206 services as of 31 October 2026. To make the online application process easier, applicants can access the user manual, frequently asked questions, infographics and instructional videos on the PRAVAAH portal.

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