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ISG: BPO efficiency advances spark new challenges for providers and buyers
ISG reports that business process outsourcing (BPO) is entering a new phase driven by increased efficiency.
According to the latest Index Insider commentary by Stanton Jones and Sunder Sarangan, advances in artificial intelligence and automation are triggering major changes for both BPO providers and buyers. The shift is anticipated to alter operating models, with a focus on integrating advanced technology into core service delivery. As automation becomes more prevalent, providers may face pressure to adapt their value propositions, while buyers are expected to pursue greater cost-effectiveness and agility. Detailed analysis and predictions on upcoming developments are available in the full Index Insider report.
Earlier, ISG called on enterprises to benchmark their AI maturity as advancements reshaped corporate roles. The firm also highlighted challenges delaying AI pilot projects and slowing production adoption. The latest report extends ISG’s focus on how automation impacts operational models and service delivery.
This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.
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