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ExlService secures top honor for Smart Agent Assist AI platform

ExlService secures top honor for Smart Agent Assist AI platform
ExlService wins AI integration award

ExlService has won the Gold Stevie Award for Best Use of AI Integration in Contact Centers. The recognition is for its Smart Agent Assist solution, which leverages proprietary large language models and real-time AI to reduce handling time, improve customer satisfaction scores, and lower service costs.

According to the company, this achievement underscores growing demand for advanced AI-led customer service solutions in an increasingly competitive environment. Smart Agent Assist aims to enhance efficiency and performance for enterprise contact centers by enabling agents with intelligent assistance tools.

ExlService has previously partnered with BlackLine to host a workshop focused on agentic AI and process optimization in finance, according to a recent report. The company also showcased its AI-driven customer engagement tools ahead of the Google Cloud Next 2026 event, unveiling live demos and scalable data solutions as detailed in an earlier announcement. These initiatives highlight ExlService's ongoing activity in enterprise AI applications.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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