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Insurers turn to digital onboarding as Onespan identifies customer experience as top barrier

Insurers turn to digital onboarding as Onespan identifies customer experience as top barrier
Onespan targets insurance onboarding

Insurers are facing a critical challenge as customer experience emerges as the main obstacle in the insurance application process, according to Onespan.

To overcome this hurdle, Onespan recommends adopting six technology best practices to modernize onboarding and improve client satisfaction. The firm emphasizes that changing carriers is not the central issue for applicants; rather, outdated onboarding processes slow approvals and frustrate customers. As leading insurers implement digital solutions to streamline application steps, the sector is under increasing pressure to enhance user experience or risk losing market share.

Onespan has previously reported a 93 percent success rate for passkey authentication in the banking sector, according to the FIDO Alliance index. The company has also promoted secure, connected digital agreement experiences for financial institutions focused on improving client onboarding, as detailed in a recent report. These developments highlight Onespan’s ongoing role in advancing digital security and onboarding processes in the financial sector.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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