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WNS has enabled Virgin Atlantic Cargo to implement a Follow the Sun operations model, offering continuous 24/7 support without time-zone limitations.
According to the company, this move allows Virgin Atlantic Cargo to keep its global operations moving uninterrupted, reflecting a shift toward non-stop service in the aviation sector. WNS, described as part of Capgemini in the announcement, provided the expertise to facilitate this business process transformation.
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WNS has previously outlined five strategies for finance leaders to revamp operating models using AI-driven business services, as detailed in its recommendations for shifting from functional efficiency to business value. The company also showcased advances in AI-powered global business services alongside Capgemini at the SSOW 2026 summit, focusing on technology-driven transformation in corporate operations, according to summit coverage. These initiatives highlight WNS's continued emphasis on applying artificial intelligence to enhance business process efficiency.