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8X8 introduces live camera access for field techs during calls

8X8 introduces live camera access for field techs during calls
8X8 debuts Engage video support

8X8 has unveiled Engage, a feature that enables field technicians to initiate live video sessions with customers during ongoing voice calls, without requiring any app download on the customer's device.

The process allows the field technician to send a simple text link to the customer's phone, which opens the device's camera, streamlining technical support and troubleshooting.

8X8 recently added Irish telecoms provider in2tel to its operations, with in2tel retaining its brand and team. The company has also reported that bringing 34 UK truck dealer sites onto a single platform with MotusDAF reduced abandoned calls from 20 percent to 5 percent, according to company disclosures. These steps highlight 8X8’s continuing focus on streamlining communications and customer experience.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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