8X8 sees abandoned calls drop to 1 in 20 after UK truck dealer sites shift to single platform

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16.10.2026

8X8 sees abandoned calls drop to 1 in 20 after UK truck dealer sites shift to single platform — 8X8 reduces dealer abandoned calls

8X8 has reported a significant improvement in operational efficiency after moving 34 UK truck dealer sites to a single communications platform. According to MotusDAF, a partner in the migration, the rate of abandoned calls improved from 1 in 5 to 1 in 20 following the transition.

This update was shared at DTXLondon2026, highlighting the impact of 8X8's solution on customer interactions and operational effectiveness within the truck dealership sector.

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Earlier, Motus Commercials reported a 74 percent drop in call abandonment rates after adopting 8X8’s unified phone platform, leading to faster response times as detailed in a previous company update. In a separate move, 8X8 recently named Jamie Snaddon as chief strategy officer and Nerea Gandarias as EMEA managing director, both effective immediately, according to a recent announcement. These developments reflect ongoing efforts to improve communications and leadership in the region.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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