Cloud communications and contact center solutions by 8x8
8X8 boosts user control with new call management tools
8X8 has introduced new geo-routing and call blocking features to its product lineup, allowing users to route calls by area code and block unwanted numbers directly without submitting a ticket. ...
8X8 sees abandoned calls drop to 1 in 20 after UK truck dealer sites shift to single platform
8X8 has reported a significant improvement in operational efficiency after moving 34 UK truck dealer sites to a single communications platform. According to MotusDAF, a partner in the migration, ...
8X8 debuts new AI tool to streamline customer experience operations
8X8 has launched AI Studio, a tool designed to help teams build automated workflows across the customer experience spectrum. Senior Director of Product Design Matthew Dakeyne introduced the ...
8X8 appoints Jamie Snaddon as chief strategy officer and Nerea Gandarias as EMEA managing director
8X8 has named Jamie Snaddon as senior vice president and chief strategy officer and promoted Nerea Gandarias to managing director for EMEA, both effective immediately. Snaddon will lead strategy ...
Motus Commercials moves to 8X8 platform driving faster call response
8X8 has reported a significant 74 percent reduction in call abandonment at Motus Commercials following the consolidation of nine separate phone systems into a single 8X8 platform. According to ...
8X8 launches AI Studio web app builder with integrated authentication
8X8 has expanded the capabilities of its AI Studio platform to include the ability for users to build real web applications, dashboards, portals, and customer tools. These applications come with ...
ScanSource Partner First 2026 opens with 8X8 advancing AI integration across customer platforms
8X8 announced the kickoff of ScanSource Partner First 2026, focusing on artificial intelligence integration across customer experience solutions. The company outlined how AI is now embedded in ...
8X8 launches Engage to address mobile workflow needs for advisors and frontline professionals
8X8 introduces Engage, a new product designed to meet the needs of professionals such as nurses, real estate agents, and mortgage brokers who rely on mobile devices to maintain customer ...
8X8 AI Studio drives rapid growth in customer engagement under new compliance standards
8X8 reports a nearly 450 percent rise in customer interactions powered by its AI Studio since April. The company states that teams building AI agents on its platform are typically not AI experts ...
8X8 pushes CPaaS to help APAC retailers unify customer messaging channels
8X8 advances its communications platform as a service (CPaaS) solution to enable APAC retailers to integrate customer messaging across regionally preferred apps such as LINE, Zalo, and WhatsApp. ...
8X8 unifies product and go to market teams to drive collaboration in EMEA
8X8 is taking steps to break down silos within its organization by uniting product and go to market teams as one group, according to Jamie Snaddon, GVP Managing Director of EMEA. The company's ...
8X8 awards Sellers Circle winners with recognition trip to Turks and Caicos
8X8 has introduced the winners of its 2026 North America Sellers Circle, honoring the partners whose performance stood out this year. These recognized partners will be rewarded with a trip to ...
8X8 expands Talk CX Tuesdays to support frontline and field teams
8X8 is broadening its customer experience initiative, Talk CX Tuesdays, to address the needs of frontline, field, and expert teams. The company emphasizes that customer experience does not end ...
Chas Bowman draws crowds as 8X8 drives CX engagement at summit
8X8 is leveraging the Telarus Partner Summit to promote its customer experience (CX) solutions, emphasizing the company's theme of enhancing client capabilities. At Booth #109, attendees are ...
8X8 CTO advances mid-call AI briefing to shift personalization beyond campaigns
8X8 CTO Bryan Martin has unveiled how artificial intelligence can empower agents with personalized information during live calls, moving beyond traditional campaign-focused personalization. This ...
AI-driven solutions push 8X8 Q1 FY27 engagement growth past 200 percent
8X8 reported that AI adoption more than doubled in the first quarter of FY27, as the company saw significant increases across its digital communication products. Voice AI usage rose by 106 ...
8X8 expresses gratitude to customers on 8x8 Day, vows focus on communications and workflow
8X8 marked 8x8 Day by thanking its customers for their trust in the company's communications, workflow, and customer experience capabilities. The company emphasized that client trust is ...
8X8 shifts partner incentives to reward ongoing business, moving beyond new logo acquisition
8X8 has introduced a new tiered partner program designed to recognize both growth and customer retention, breaking from the industry norm of focusing solely on acquiring new clients. According to ...
8X8 awards Emily Masterton Women of the Channel honor for EMEA leadership
8X8 has recognized Emily Masterton, its Head of Channel for EMEA, as the recipient of CRN's first ever Women of the Channel award. This accolade highlights her leadership in driving growth and ...
8X8 introduces streamlined IT solution for PrimeSourceBP modernization
8X8 has implemented its single streamlined platform to replace legacy systems for PrimeSourceBP, addressing reliability and scalability needs. IT Manager Genelle led the transition, aiming to ...
8X8 unveils partner program to reward both growth and retention
8X8 has launched a tiered partner program emphasizing not only the acquisition of new partners but also the importance of ongoing growth and retention. This initiative marks a shift in how ...
