Cloud communications and contact center solutions by 8x8
8X8 seeks to reduce vendor complexity as CX leaders push for practical AI integration
8X8 is addressing concerns from customer experience (CX) leaders about reducing vendor complexity and making artificial intelligence more useful for agents and customers. The company is focusing ...
8X8 earns recognition for innovative CX platform
8X8 has been nominated for a CODiE Award in the newly introduced Best Customer Experience Solution category. This distinction honors platforms that empower organizations to deliver highly ...
8X8 warns 23 percent revenue boost linked to customer engagement as slow responses risk sales loss
Customers who engage fully with companies generate 23 percent more revenue and are 90 percent more likely to remain loyal, according to 8X8. A recent observation shared by the company points to ...
Senior CX executives to convene at 8X8 curated AI ecosystem event in Las Vegas
8X8 is hosting an exclusive networking evening in Las Vegas for a select group of senior leaders specializing in artificial intelligence, product development, and customer experience. The ...
8X8 offers complimentary tickets for Cavell CX Summit participation
8X8 is inviting select guests to attend the Cavell CX Summit with a limited number of complimentary tickets available. The company announced the initiative to encourage greater participation at ...
8X8 secures Gold in AI at Drum Awards for The Power of You initiative
8X8 has claimed top honors in the AI category at the Drum Awards, winning Gold for its The Power of You campaign. The company's achievement highlights the collective efforts of its team, ...
8X8 unveils street art style HQ logo for CAB and Analyst Summit
8X8 has introduced a new street art style logo displayed at its headquarters this week for CAB and Analyst Summit. The design features a kaleidoscope of vibrant brand colors, aiming to energize ...
8X8 initiates direct customer engagement during HQ event
8X8 is bringing customers to its headquarters this week, aiming to foster deeper engagement and collaboration through major conversations at the 8x8CAB event. The initiative signals the companys ...
8X8 launches 2026 Channel Partner Awards recognizing top revenue and customer growth across regions
8X8 has announced the launch of the 2026 8X8 Channel Partner Awards, spotlighting partners for their top revenue growth, net-new customer wins, and year-over-year performance across North America, ...
8X8 Converse centralizes WhatsApp, SMS, LINE, email, and voice for unified business communication
Companies with robust omnichannel strategies retain 89 percent of customers, significantly outperforming the 33 percent retention rate seen by those lacking integrated approaches. 8X8 introduces ...
8X8 asserts communications infrastructure gains relevance as AI adoption accelerates
8X8 rejects the view that communications infrastructure is becoming less relevant as artificial intelligence increasingly shapes customer interactions. The company states it has spent several ...
Doors Plus records 100 percent uptime and cost reductions after 8X8 technology overhaul
Doors Plus achieved a 50 percent reduction in communication costs and eliminated weekly support tickets after migrating its operations to 8X8. The retailer, previously challenged by disconnected ...
8X8 pursues Best Communications Provider Enterprise and Best Innovation awards
8X8 is aiming to secure its status as Best Communications Provider Enterprise and expand its honors with a new award for Best Innovation, recognizing the 8x8 Engage platform. The company ...
8X8 unveils AI solutions to streamline customer experience at CCW UK
8X8 is encouraging organizations to transition from theory to execution in customer experience unification by presenting its latest solutions at CCW UK. The company is focusing on empowering ...
8X8 launches fireside chat to address frontline engagement gap for IT leaders
8X8 is set to host a fireside chat webinar featuring its own Dhwani Soni and Robin Gareiss from Metrigy to address the frontline engagement gap facing distributed teams. The event aims to offer ...
96 percent of 8X8 customers would recommend UCaaS solution after strong Peer Insights rating
8X8 received a rating of 4.7 out of 5 from 25 reviews in the December 2025 Gartner Peer Insights Voice of the Customer for UCaaS, with 96 percent of customers indicating they would recommend the ...
8X8 warns lack of team visibility increases customer experience risk for companies
8X8 warns organizations that failing to connect visibility and communication across distributed teams is creating measurable customer experience liability. The company argues that frontline ...
UC and contact centre momentum earns 8X8 key industry recognition
8X8 has been named to the shortlist for the Technology Reseller Awards in the UC and Contact Centre Vendor of the Year category. The company credits the achievement to enhanced product ...
8X8 earns 4.7 out of 5 rating in Gartner Peer Insights as 96 percent recommend UCaaS
8X8 has received a 4.7 out of 5 rating from 25 reviews on Gartner Peer Insights Voice of the Customer for UCaaS, as of December 2025. Additionally, 96 percent of respondents indicated they would ...
AI missteps lead to expensive setbacks while strong implementation boosts support roles for humans
AI deployment can backfire with severe financial consequences, 8X8 warns. Many companies end up with implementation failures reaching seven-figure losses, leaving management searching for answers. ...
8X8 launches AI Studio in early availability with customer use cases live
8X8 has announced the early availability of its new AI Studio, with early customers already putting the platform into production. The company revealed the rollout at Channel Partners, ...
