Doors Plus records 100 percent uptime and cost reductions after 8X8 technology overhaul

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18.05.2026

Doors Plus records 100 percent uptime and cost reductions after 8X8 technology overhaul — 8X8 cuts costs for Doors Plus

Doors Plus achieved a 50 percent reduction in communication costs and eliminated weekly support tickets after migrating its operations to 8X8.

The retailer, previously challenged by disconnected systems and frequent technical issues, now benefits from uninterrupted service across 22 locations and zero support tickets, down from three to four per week. The shift to 8X8 technology underlines the efficiency gains possible for retailers consolidating their communications platforms.

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8X8 recently introduced an AI-powered customer experience platform designed to simplify operations for organizations at CCW UK. The company also received a 4.7 out of 5 rating on Gartner Peer Insights for its UCaaS solution, with 96 percent of customers willing to recommend it, according to customer survey results. The ongoing product enhancements arrive as more retailers seek to modernize their communications infrastructure.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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