96 percent of 8X8 customers would recommend UCaaS solution after strong Peer Insights rating

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05.05.2026

96 percent of 8X8 customers would recommend UCaaS solution after strong Peer Insights rating — 8X8 earns 4.7 in Gartner review

8X8 received a rating of 4.7 out of 5 from 25 reviews in the December 2025 Gartner Peer Insights Voice of the Customer for UCaaS, with 96 percent of customers indicating they would recommend the company’s services.

This strong customer endorsement underscores positive sentiment toward 8X8’s unified communications solutions, as reflected by feedback aggregated on the high-profile Gartner Peer Insights platform. The rating strengthens 8X8’s positioning in the crowded UCaaS market where customer experience and recommendation rates often serve as key differentiators.

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8X8 was recently shortlisted for the Technology Reseller Awards in the UK as a unified communications and contact centre vendor, citing product momentum and regional growth earlier this year. The company has also emphasized its focus on contact center and CX technologies while preparing for Channel Expo in a separate initiative. These developments have contributed to the company’s positioning in the communications technology sector.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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