8X8 debuts new AI tool to streamline customer experience operations

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8X8 debuts new AI tool to streamline customer experience operations — 8X8 launches AI Studio tool

8X8 has launched AI Studio, a tool designed to help teams build automated workflows across the customer experience spectrum. Senior Director of Product Design Matthew Dakeyne introduced the product at DTX360 London, stating that it enables organizations to automate processes regardless of their starting point.

AI Studio aims to bridge the gap for companies transitioning from manual solutions such as spreadsheets to more agentic AI-driven systems, catering to diverse customer experience needs.

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Earlier this year, 8X8 announced that Motus Commercials reduced call abandonment by 74 percent after adopting its unified phone platform, which improved response times across teams. The company also named Jamie Snaddon as chief strategy officer and Nerea Gandarias as EMEA managing director, both effective immediately. For more on these leadership changes, see 8X8’s recent appointments.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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