U.S. Department of Veterans Affairs plans claims-processing hiring expansion

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VA claims-processing hiring expansion

Highlights

Department of Veterans Affairs plans to hire over 2,000 additional claims-processing employees in fiscal year 2027, expanding its current 13,000-strong workforce.
Claims submissions reached more than 3.15 million in fiscal year 2026, an 80% increase from fiscal year 2022, following over 11,000 veteran outreach events.
VA achieved a 93.88% claims accuracy rate in fiscal year 2026, granted 60.1% of claims, and recruited over 300,000 new veterans into healthcare for calendar year 2026.

Hiring plan targets growing claims workload

As reported by VA News, citing the Department of Veterans Affairs, the agency is preparing to hire more than 2,000 employees in fiscal year 2027 to handle an expected increase in benefits claims from veterans in the coming years. The department currently has more than 13,000 employees processing claims.

Selected applicants are set to interpret and apply laws, regulations and policies tied to disability claims processing. The department is also encouraging veterans and other candidates to apply for claims processor roles as it works to maintain capacity.

Outreach efforts add pressure and expand enrollment

Claims volumes continue to rise in part because the agency is intensifying efforts to contact and enroll veterans in its system. In fiscal year 2026, VA says it held more than 11,000 live events in a campaign aimed at reaching millions of unenrolled veterans.

That push helped drive more than 3.15 million claims submissions in fiscal year 2026, up 80% from fiscal year 2022, while more than 300,000 new veterans have enrolled in VA healthcare so far in calendar year 2026. The department says it granted 60.1% of all claims filed in fiscal year 2026, achieved a 93.88% accuracy rate, its highest in three years, and saw 3.2% of claims decisions appealed to the Board of Veterans' Appeals.

VA is also trying to recruit future staff from the U.S. Armed Forces as service members leave the military. Its Warrior Training Advancement Course, or WARTAC, allows transitioning service members to complete national-level training while still on active duty, which can lead to jobs at one of VA's 56 Regional Benefits Offices.

Our earlier article on Chariot Claims’ $10 million Series A explained how the legal-tech startup plans to use the funding to hire and build AI tools that speed up high-volume consumer claims review. We noted that its platform combines software and human oversight to screen large numbers of submissions and aims to significantly increase processing capacity as demand for dispute and claims services grows.

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