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Jim Marous, Publisher at The Financial Brand, asserts that clarity, rather than technology, is now the real competitive advantage in banking.
He explains that strong institutions are making better decisions under pressure in the current environment.
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Marous has previously highlighted how digital banks avoid the expenses of operating physical branches, but still face challenges in building trust and community ties, according to a recent article. He has also stated that while banks continue to win transactions, they risk losing customer attention in retail banking, as noted in a separate commentary. These points frame his latest views on the factors driving competitive strength in the sector.