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Carolina Milanesi: Copilot engagement now matches Outlook, satisfaction is next key metric

Carolina Milanesi: Copilot engagement now matches Outlook, satisfaction is next key metric
Copilot engagement matches Outlook focus shifts

Carolina Milanesi, industry influencer, observes that weekly engagement for Copilot now matches that of Outlook.

She points out that this development is a structural signal for the product, highlighting that the number of seats or high growth rates are less significant than user satisfaction. Milanesi emphasizes the distinction between forming a daily email habit and deriving real value from the email experience, suggesting that satisfaction will be the next important metric for Copilot. The commentary references Microsoft (MSFT).

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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