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Spiros Margaris, founder and owner at Margaris Ventures, observes that artificial intelligence is moving from the banking back office to direct customer-facing roles.
Bank of America is now using AI agents to assist advisers in real time, directly impacting client engagement and recommendations. According to Margaris, this represents a structural shift, with AI increasingly shaping key banking decisions rather than just supporting operational processes.
Margaris has previously tracked shifts in the financial technology sector, commenting on Revolut's efforts to secure a U.S. banking license and pursue an IPO. He has also discussed AI-related demand driving long-term chip contracts at SK Hynix and Samsung Electronics. His recent observations add to a series of comments on technology-led changes across banking and related industries.