AI-powered customer engagement and automation by eGain
AI focused sessions take center stage at eGain Solve 26 workshop day
eGain is hosting the final day of its Solve 26 event at Sofitel London Heathrow, focusing on immersive, hands on AI workshops. After a first day centered on inspiration and strategic insights, ...
EGain launches Solve26 event in London, targeting CX professionals with AI solutions
eGain has officially launched its Solve26 event in London, gathering hundreds of customer experience professionals for a day dedicated to artificial intelligence in the CX sector. The event ...
EGain: lack of knowledge governance hinders AI scalability across organizations
eGain has issued a call for organizations to prioritize structured and governed knowledge management as a prerequisite for scalable artificial intelligence deployments. On the second day of APQC ...
EGain launches AI-powered knowledge management for Microsoft Copilot integration
eGain is set to introduce an AI-powered knowledge management solution aimed at maximizing investment in Microsoft Copilot. The initiative, featuring industry expert Happy Minocha in Orlando, ...
EGain outlines three key enterprise AI trends from Enterprise Connect 2026
eGain returned from Enterprise Connect 2026 with insights on the evolving priorities of enterprise technology leaders. According to the company, organizations are now prioritizing real returns on ...
EGain urges addition to Huang AI layer model
Jensen Huang, CEO of Nvidia, recently described artificial intelligence as a five-layer cake consisting of energy, chips, infrastructure, models, and applications. eGain contests this popular ...
EGain warns AI adoption strains nonprofits with high costs and workflow mismatches
Nonprofit organizations are facing mounting pressure to do more with fewer resources. While artificial intelligence was initially seen as a solution to increase efficiency, eGain points out that ...
Comprehensive playbook for AI-driven knowledge management released, eGain asserts
eGain has released the definitive Knowledge Management playbook tailored for the Agentic AI era, aiming to provide organizations with practical guidance for leveraging AI-powered knowledge ...
EGain shifts enterprise AI focus to safe and scalable deployment at Enterprise Connect
eGain is preparing to attend Enterprise Connect in Las Vegas, pointing to a shift in enterprise attitudes toward artificial intelligence. According to eGain, leading companies are no longer ...
EGain hosts AI-focused Solve26 event in London
eGain, a leader in artificial intelligence solutions, is set to host its Solve26 event in London on May 6–7. Attendees will explore how leading enterprises are leveraging AI-powered knowledge to ...
EGain recognized as Emerging Leader by Gartner for AI knowledge management
eGain has been recognized as an 'Emerging Leader' by Gartner in their Emerging Market Quadrant for AI Knowledge Management. This marks the second consecutive year that eGain has received this ...
