AI-powered customer engagement and automation by eGain
AI workflow orchestration raises guardrail questions for eGain
eGain has raised key questions about the reliability and guardrails of artificial intelligence as the technology advances. In a recent statement, the company emphasized that AI can deliver ...
EGain wins two Bronze Stevie Awards at International Business Awards
eGain has received two Bronze Stevie Awards at the 23rd annual International Business Awards. The company was recognized for its AI Knowledge Hub in the AI for Customer Experience category, ...
Enterprise AI faces distinct regulatory barriers in finance and health, eGain asserts
Evan Siegel, an expert featured on the MacroAI Podcast, presents insights on the complexities of building enterprise artificial intelligence solutions in regulated sectors such as banking and ...
EGain brings AI strategy focus to Ai4 2026 in Las Vegas
eGain is set to participate in the Ai4 2026 conference in Las Vegas, signaling its commitment to advancing artificial intelligence strategies in enterprise settings. John Copeland will lead a ...
BT Group and eGain create AI-ready foundation for complex customer support
eGain has enabled BT Group to convert its vast and complex knowledge base into an AI-ready infrastructure for over 25 million customers served by EE, BT, and Plusnet. At the #Solve26London event, ...
EGain trusted knowledge platform supports health providers in advancing patient care
eGain's knowledge platform is becoming an essential resource for health provider leaders seeking to deliver higher quality care. William Wu, Director of Patient Access Center at Hackensack ...
AI Knowledge Suite from eGain targets incomplete prior authorization criteria in patient access workflows
eGain has announced the launch of its AI Knowledge Suite for Healthcare, specifically designed to address challenges in patient access and revenue cycle management. The company states that ...
EGain brings customer AI case study to Customer Contact Week Las Vegas
eGain announced its active participation in Customer Contact Week Las Vegas, emphasizing the importance of foundational AI knowledge for enterprises. James Hunt from eGain will lead a customer ...
AI driven HR experience platform to debut at SHRM 2026, eGain brings innovation forward
eGain announced plans to introduce its latest artificial intelligence-powered HR technology at the SHRM Annual 2026 conference in Florida. The company aims to enhance how organizations deliver ...
AI focused sessions take center stage at eGain Solve 26 workshop day
eGain is hosting the final day of its Solve 26 event at Sofitel London Heathrow, focusing on immersive, hands on AI workshops. After a first day centered on inspiration and strategic insights, ...
EGain launches Solve26 event in London, targeting CX professionals with AI solutions
eGain has officially launched its Solve26 event in London, gathering hundreds of customer experience professionals for a day dedicated to artificial intelligence in the CX sector. The event ...
