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29.07.2026

EGain brings AI strategy focus to Ai4 2026 in Las Vegas — EGain to present at Ai4 2026

eGain is set to participate in the Ai4 2026 conference in Las Vegas, signaling its commitment to advancing artificial intelligence strategies in enterprise settings.

John Copeland will lead a session on August 5 at the Delfino Ballroom 4102, titled 'Garbage In, Trusted Out: Fixing the Knowledge Base for Better AI Outcomes.' The company is encouraging attendees not to leave their AI initiatives to chance, positioning itself as a key partner for firms seeking reliable knowledge management in AI adoption.

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eGain previously worked with BT Group to overhaul a support knowledge base for 25 million customers at EE, BT, and Plusnet, creating an AI-ready platform for complex customer support. The company has also provided trusted knowledge tools to health providers aiming to improve care quality and patient access. These initiatives highlight eGain’s operational track record in enterprise knowledge management.

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