PU Prime (Pacific Union) Review 2026

Top Brokers Overview — United States
How we tested PU Prime

Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.

Learn more about our methodology and editorial policies.

PU Prime Pros & Cons

  • The minimum deposit is lower than the market average, and a free demo account and high-quality training ensure a low entry threshold.
  • Traders can work with hundreds of assets with high leverage and no trading restrictions, resulting in high-profit potential.
  • Narrow spreads combined with low commissions guarantee minimal trading costs.
  • Traders can choose from five real account options, including an Islamic account with no swaps or interest charges.
  • A wide selection of trading platforms, including mobile versions, allows traders to work comfortably in most conditions.
  • The copy trading platform is transparent, fast, and features an intuitive interface.
  • Customer support is available through the main communication channels, operates round the clock without interruptions, and has received numerous positive reviews.
  • This broker only offers trading with CFDs.
  • Apart from copy trading, the company does not provide other passive income options such as joint accounts, cryptocurrency staking, etc.
  • Residents of Singapore, and some other countries cannot collaborate with this broker.

PU Prime (Pacific Union) is a broker that allows trading in contracts for difference (CFDs) on hundreds of assets from the following categories: currencies, stocks, bonds, indices, commodities, metals, and exchange-traded funds (ETFs). New users receive a free demo account with a balance of 100,000 virtual dollars. Real accounts come in five types, differing in trading parameters and catering to traders of different levels. The minimum deposit is $20, and spreads are floating, starting from 0 or 1.3 pips depending on the chosen account. The maximum leverage is 1:1000. The broker's clients operate through MetaTrader 4, MetaTrader 5, and WebTrader trading platforms. The company also has a highly-rated mobile platform. In addition to active trading, traders can earn through a standard referral program and register in an integrated copy trading service. PU Prime offers attractive bonuses through five active programs. The broker provides free technical and fundamental analysis tools and news analytics. It also has an extensive educational system.

TU Expert Verdict

Chief Analytics Officer

PU Prime is a reliable and well-established choice. I’ve reviewed its features, tested its services, and found that traders generally report positive results. It offers stable performance, dependable execution, and overall solid quality for everyday trading.

PU Prime provides access to trading contracts for difference across more than 1,000 instruments, including Forex pairs, stocks, indices, commodities, metals, bonds, and ETFs. Clients can choose from five real account types, such as Cent, Standard, ECN, Prime, and Swap Free Islamic, as well as a free demo account. Minimum deposit requirements start at $20, leverage reaches up to 1:1000, and floating spreads begin at 0 or 1.3 pips, depending on the account. Trading is available on MetaTrader 4, MetaTrader 5, and WebTrader, and the broker offers a proprietary copy trading service alongside comprehensive educational resources and regular market analysis. PU Prime is regulated by ASIC in Australia, with additional oversight from authorities in South Africa, Seychelles, Mauritius, and the UAE.

Drawbacks include the fact that only CFDs are available, no PAMM or managed joint accounts are offered apart from copy trading, and services are restricted in certain countries including Singapore. The account structure is somewhat complex, registration and KYC verification may require additional time, and customer support is unavailable on weekends. PU Prime may not be suitable for those seeking traditional asset ownership, very fast onboarding, or a broad suite of passive investment features, but it delivers competitive conditions for active CFD traders who want broad market coverage and platform choice.

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PU Prime User Reviews

Score:
The administration of the website shall not be liable for the accuracy of the reviews and does not have the technical ability to check the reviews for accuracy, as well as establish whether the authors of the reviews are indeed the customers of a specific company. To learn more about how the User Satisfaction score is calculated and how we apply the Customer Satisfaction Score (CSAT) methodology, please read the assessment criteria.
6.6 /10
57 total
  • 5-star
    7%
  • 4-star
    26%
  • 3-star
    60%
  • 2-star
    4%
  • 1-star
    4%
Thomas
PRO
10 weeks ago
DE
No payout

keine Auszahlung

Hi everyone,
On July 20, 2026, I requested a withdrawal of €20,500 from PuPrime.
After asking several times when I could expect my withdrawal, I was always just put off and asked to be patient. I was never given a reason why I hadn’t received my withdrawal.

It’s been more than 4 weeks now!!!

In my opinion, this is how scammers and criminals behave. I can only warn everyone against PuPrime!!!!!!

Best regards,
Thomas

Hallo Leute,
am 20. Juli 2026 habe ich bei PuPrime eine Auszahlung über 20.500 € beantragt.
Nach mehrmaligen Anfragen, wann ich mit meiner Auszahlung rechnen kann, würde ich immer nur vertröstet und um Geduld gebeten. Eine Begründung, warum ich meine Auszahlung nicht erhalten wurde mir nicht mitgeteilt.

Mittlerweile sind mehr als 4 Wochen vergangen!!!

Meiner Meinung nach verhalten sich so Betrüger und Verbrecher. Ich kann nur vor PuPrime warnen!!!!!!

Viele Grüße
Thomas

Keaton
PRO
34 weeks ago
MY
PU Web Trader and Demo account

demo account will expire if it's inactive.

I've been trying out their new platform, PU web trader. Gotta say, it's pretty smooth, love the one-click close all positions feature. The demo account is perfect for learning the ropes too, before you risk any real capital.

  • Image
Avatar
Habib Ahmed
PRO
1 year ago
The ability to trade with more capital than you have in your account (though this increases risk).

Weakness: They use meaningless, non-specific terms like "Internal Control" or "Restriction Risk" to block withdrawals and restrict accounts.

I am writing this review to warn fellow traders about my horrific experience with PU Prime. I have been a loyal client of PU Prime for some time and had successfully grown my account through careful trading. However, when I requested a withdrawal of $2,324.80, they not only rejected my request but also placed a full restriction on my account, locking all my funds.The reason provided was vague – “Internal Control” – and despite sending countless emails to support@puprime.com and compliance@puprime.com, I received no clear explanation or resolution. What’s worse, they allowed me to continue trading initially, raising my hopes, only to later restrict my account entirely when I pursued my withdrawal.

To make matters more stressful, the funds I traded were borrowed money, and now the lender is pressuring me for repayment. PU Prime’s unethical behavior has put me in a severe financial and emotional crisis.I urge Traders Union and the broader trading community to avoid PU Prime.

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  • Commissions and Fees

    Score:
    We evaluate brokers' fees and spreads by assessing the costs associated with Standard and ECN/Raw spread accounts, including commissions and spreads. Additionally, our evaluation considers extra fees such as deposit/withdrawal charges and inactivity fees. Learn the assessment criteria
    7 /10

    The trading and non-trading commissions of PU Prime have been analyzed and rated as having Medium fees, with a fees score of 7/10. Additionally, these commissions were compared with those of the top two competitors, OANDA and FOREX.com, to provide the most comprehensive information.

    • Low Forex trading fees
    • Tight EUR/USD market spread
    • No inactivity fee
    • No deposit fee
    • No withdrawal fee
    • Complex fee structure

    Trading Fees and Spread

    Below, we evaluated and compared the trading commissions of PU Prime with those of two competitors. We focused on the spreads and other transaction fees directly associated with executing trades (e.g commission per lot on an ECN account). This comparison aimed to provide a clear understanding of the cost efficiency of each broker.

    Standard Account Spread

    For Standard accounts, PU Prime’s commissions are part of the floating spread, which varies with market conditions. Typical values are provided, but during high volatility, the spread may exceed these.

    PU Prime Standard spreads
    PU Prime OANDA FOREX.com
    EUR/USD min, pips 0.7 0.1 0.7
    EUR/USD max, pips 1.3 0.5 1.2
    GPB/USD min, pips 0.7 0.1 0.9
    GPB/USD max, pips 1.5 0.5 1.4

    RAW/ECN Account Commission And Spread

    The spread on ECN/RAW accounts is market-based and fluctuates, with average values given during active hours. It may vary during volatility spikes. A commission per lot is also charged.

    PU Prime RAW/ECN spreads
    PU Prime OANDA FOREX.com
    Commission ($ per lot) The commission is the fee charged by the broker for trading one standard forex lot (100,000 units of the base currency). 3.5 3.5 5
    EUR/USD avg spread 0.2 0.15 0.2
    GBP/USD avg spread 0.2 0.2 0.4

    Non-Trading Fees

    We conducted a detailed analysis of the non-trading fees associated with PU Prime. This review offers a comprehensive overview of the additional costs that may impact traders beyond regular trading activities.

    PU Prime Non-Trading Fees
    PU Prime OANDA FOREX.com
    Deposit fee, % The indicated amount does not include possible fees from payment systems and banks. 0 0 0
    Withdrawal fee, % The indicated amount does not include possible fees from payment systems and banks. 0 0 0
    Withdrawal fee, USD The indicated amount does not include possible fees from payment systems and banks. 0 0-15 0
    Inactivity fee ($, per month) 0 0 15
  • Is PU Prime Safe?

    Score:
    We evaluate brokers' safety based on several key criteria. The highest value is placed on regulation, especially Tier 1 regulation, which ensures adherence to stringent standards set by top financial authorities like the FCA in the UK, CFTC in the US, CySEc and BaFin (EU) or ASIC (Australia). High scores are also given for participation in investor protection funds, which safeguard clients' funds in case of broker insolvency. Learn the assessment criteria
    10 /10

    PU Prime has a safety score of 10/10, which corresponds to a High security level. The safest brokers are those with Tier-1 regulation, a long history (over 10 years in the market), and participation in investor compensation schemes.

    • Tier-1 regulated
    • Negative balance protection
    • Track record over 11 years
    • Strict requirements and extensive documentation to open an account
    PU Prime Regulators and Investor Protection
    ASICASIC Full Name Australian Securities and Investments Commission Country of regulation Australia Investor Protection Fund No specific fund but has stringent consumer protection Regulation Level Tier-1
    FSCA SAFSCA SA Full Name Financial Sector Conduct Authority of South Africa Country of regulation South Africa Investor Protection Fund No specific fund Regulation Level Tier-2
    FSC (Mauritius)FSC (Mauritius) Full Name Financial Services Commission of Mauritius Country of regulation Mauritius Investor Protection Fund No specific fund Regulation Level Tier-3
    FSA (Seychelles)FSA (Seychelles) Full Name Financial Services Authority of Seychelles Country of regulation Seychelles Investor Protection Fund No specific fund Regulation Level Tier-3
    Abbreviation CMA (UAE) Full Name Capital Market Authority Country of regulation United Arab Emirates Investor Protection Fund No specific fund Regulation Level Tier-2
    PU Prime Security Factors
    Foundation date 2015
    Negative balance protection
    Yes
    Verification (KYC)
    Yes
  • Account Types

    Score:
    We evaluate a broker’s account offering by analyzing the range and suitability of available account types and how effectively they cater to different trader profiles and strategies. Our assessment covers the diversity of account options — including Standard, ECN/Raw, Cent, Swap-Free (Islamic), and VIP accounts — as well as the flexibility of trading conditions provided. Learn the assessment criteria.
    7.7 /10

    PU Prime offers the following account options: Demo, Standard, ECN/Raw spread, Cent, Micro, Swap Free, VIP, Managed.

    PU Prime covers the core account types, making it convenient for traders with different preferences and strategies.

    • Exclusive VIP account with enhanced trading conditions
    • Forex account with Micro lots
    • Cent account for beginners
    • Complex account structure
    PU Prime account types vs top competitors
    PU Prime Plus500 OANDA
    Standard
    Yes
    Yes
    Yes
    ECN/Raw spread
    Yes
    No
    Yes
    Demo
    Yes
    Yes
    Yes
    Cent
    Yes
    No
    No
    Micro
    Yes
    No
    Yes
    Swap Free
    Yes
    No
    Yes
    VIP
    Yes
    No
    No
    Managed
    Yes
    No
    No

    PU Prime accounts trading conditions

    The account type opened by the trader is of paramount importance. PU Prime accounts differ primarily in their minimum deposit requirements. In this regard, the Prime account is the most demanding, requiring a minimum of $1000 to start. The easiest account to open is the Cent account, which only requires $20. Zero spreads are only available on the Prime account, and it also incurs commissions. Islamic accounts also have fees, and their spreads start at 1.3 pips, just like on other accounts. Only USD can be held in the Cent account, while all base currencies are available on other accounts (see the table above). Thus, for beginners, it is easiest to open a Cent or Standard account. The Pro account has universal characteristics and is chosen by traders with different levels of expertise. As the name suggests, the Islamic account is swap-free and is designed for users who adhere to Islamic principles. It is also worth noting that trading gold, crude oil, and some other assets is only possible on a Pro account.

    Account types:

    Account Type Description
    Demo Traders gain access to real quotes but trade with virtual currency; the account balance starts at $100,000.
    Cent A minimum of $20 is required to start trading. The spread starts at 1.3 pips, and there are no commissions. The account currency is only USD, and the maximum leverage is 1:1000.
    Standard A minimum of $50 is required to start trading. The spread starts at 1.3 pips, and there are no commissions. The account currency is all base currencies. The maximum leverage is 1:1000.
    ECN A minimum of $10 000 is required to start trading. The spread starts at 0.0 pips, and there is a $1 commission per lot. The account currency is all base currencies. The maximum leverage is 1:1000.
    Prime A minimum of $1000 is required to start trading. The spread starts at 0 pips, and there is a $3.50 commission per lot. The account currency is all base currencies. The maximum leverage is 1:1000.
    Islamic A minimum of $50 is required to start trading. The spread starts at 1.3 pips, and the commission is $0-3.50 per lot. The account currency is all base currencies. The maximum leverage is 1:1000.

    Usually, traders first open a demo account. On a demo account, they can trade without risk but also without profit. This allows them to explore the platform's capabilities and refine their strategies. Then, based on their preferences, the broker's client can switch to one of the real accounts and can open additional accounts as needed.

  • Deposit and Withdrawal

    Score:
    This section assesses the efficiency, speed, and affordability of brokers’ transaction processes, focusing on available methods, currencies, and fees. For further details, please refer to our data-focused methodology
    7.7 /10

    PU Prime received a Medium score for the efficiency and convenience of its deposit and withdrawal processes.

    PU Prime provides a reasonable range of deposit and withdrawal options with moderate fees, in line with industry standards.

    • Bank card deposits and withdrawals
    • No deposit fee
    • USDT (Tether) supported
    • Bitcoin (BTC) accepted
    • BTC not available as a base account currency
    • Wise not supported
    • PayPal not supported

    What are PU Prime deposit and withdrawal options?

    PU Prime provides a basic range of deposit and withdrawal options, covering essential methods in line with industry standards. This set of options is sufficient for most traders, with available methods Bank Card, Bank Wire, Skrill, Neteller, BTC, USDT.

    PU Prime Deposit and Withdrawal Methods vs Competitors
    PU Prime Plus500 OANDA
    Bank Wire
    Yes
    Yes
    Yes
    Bank card
    Yes
    Yes
    Yes
    PayPal
    No
    Yes
    Yes
    Wise
    No
    No
    No
    BTC
    Yes
    No
    Yes

    What are PU Prime base account currencies?

    A wide range of base account currencies minimizes the need for currency conversion, potentially reducing transaction costs. PU Prime supports the following base account currencies: USD, EUR, GBP, JPY, AUD, CAD, NZD, SGD, HKD.

    What are PU Prime's minimum deposit and withdrawal amounts?

    The minimum deposit on PU Prime is $20, while the minimum withdrawal amount is $40. These minimums may vary depending on the chosen account type and payment method. For specific details, please contact PU Prime’s support team.

  • Markets and Tradable Assets

    Score:
    The evaluation in this section is based on the TU methodology and reflects the total number and variety of tradable assets offered by the broker, including Forex currency pairs. It also considers the availability of passive income tools such as PAMM accounts, copy trading, and similar services. All information is obtained from publicly available sources and may change. Learn the assessment criteria
    8 /10

    PU Prime provides a standard range of trading assets in line with the market average. The platform includes 1000 assets in total and 45 Forex currency pairs.

    • 45 supported currency pairs
    • Copy trading platform
    • ETFs investing
    • Futures not available
    • Crypto trading not available

    Supported markets vs top competitors

    We have compared the range of assets and markets supported by PU Prime with its competitors, making it easier for you to find the perfect fit.

    PU Prime Plus500 OANDA
    Currency pairs 45 60 68
    Total tradable assets The total tradable assets listed include all available instruments, including CFDs. Due to regional restrictions, certain CFDs may not be offered in some countries. For example, cryptocurrency CFDs are banned in the UK, and the U.S. has restrictions on CFDs. 1000 2800 129
    Stocks
    Yes
    Yes
    Yes
    Commodity futures
    Yes
    Yes
    Yes
    Crypto Cryptocurrency CFDs are restricted or prohibited in certain regions due to regulatory limitations. These include the United Kingdom, China, Egypt, the United States and Canada.
    No
    Yes
    Yes
    Stock indices
    Yes
    Yes
    Yes
    Options
    No
    Yes
    No

    Investment options

    We also explored the trading assets and products PU Prime offers for beginner traders and investors who prefer not to engage in active trading.

    PU Prime Plus500 OANDA
    Bonds
    Yes
    No
    Yes
    ETFs
    Yes
    Yes
    No
    Copy trading
    Yes
    No
    Yes
    PAMM investing
    No
    No
    No
    Managed accounts
    Yes
    No
    No
  • Trading Account Opening

    Score:
    We evaluated Trading Account Opening at PU Prime by testing the registration process under real conditions, including opening an account and funding it with the minimum required deposit (but no less than $100). Our assessment considered whether onboarding was fully online, the average registration time, the speed of KYC verification, and how quickly traders could activate their accounts. Learn the assessment criteria.
    5 /10

    We successfully registered an account with PU Prime in 20 minutes. The KYC verification was completed within 2 business days. The minimum deposit amount at PU Prime is $20. The onboarding procedure works as expected, although there is room for improvement in speed and simplicity.

    • Low minimum deposit requirement
    • Mandatory KYC adds an extra layer of account security.
    • Account opening is not fully online
    • Registration process may take longer than expected
    PU Prime account opening
    PU Prime Plus500 OANDA
    Online Registration
    Yes
    Yes
    Minimum deposit $20 $100 $0
    Mandatory KYC
    Yes
    Yes
    Yes
    Registration time (min) 20 10
    KYC time (days) 2 3 3

    Is PU Prime available in my country?

    If you are a citizen of United States, the broker accepts clients from your country.

    Please note that availability may vary due to regulatory requirements, so we recommend confirming directly with the broker for the most accurate and up-to-date information.

    Account opening details

    To start collaborating with this broker, you need to visit its website and register. Verification of your personal data will also be required. After that, you can open a real account, deposit funds, download the preferred trading platform, and start trading. The experts at TU have prepared a step-by-step guide to registration and a detailed description of the features of the PU Prime user account.

    • Go to the broker's website at puprime.com. In the upper left corner, select “Personal”. In the upper right corner, choose your preferred language for the interface. Click on "Join Now".

    • Select “Live Account” (the demo account is opened similarly). Specify the country of your residence. Enter your first name, last name, email address, and phone number. Click “Submit”.

    • Choose the salutation option, then enter your first name, last name, email address, and phone number again. Specify your nationality, date of birth, and place of birth. You will also need to indicate the type and number of the document that can confirm your identity. Click "Next" and follow the on-screen instructions. Answer the questions and upload scans/photos of your supporting documents.

    • If for some reason you have interrupted your registration, there is a "Continue Application” button in the left menu. Click on it. Wait for the verification of the submitted documents to be completed. After that, you will gain full access to the user account. You can open/close accounts in the “Accounts” section, and there is a “Deposit Funds” button in the "Funds" section to add funds to your balance. Once you select the account conditions and deposit funds, download the trading platform and you can start trading. The distributions of all the trading platforms supported by PU Prime are available in the “Downloads” section.

    Your PU Prime user account also provides access to:

    • The dashboard serves as the main menu and displays basic information about active accounts and trades, which can be further detailed. Frequently used features are also located here.
    • In the “Accounts” section, traders can open/close real and demo accounts. Detailed statistics and basic options are available for each account.
    • The “Funds” section is intended for depositing and withdrawing funds, as well as internal transfers. It also includes a transaction archive with the status of all operations.
    • The “Autochartist” section provides access to the corresponding features. Here, traders can explore selected markets using advanced analytical tools.
    • The “Downloads” section contains distributions of the MetaTrader 4 and MetaTrader 5 trading platforms. The broker's mobile platform can be downloaded from any digital store.
    • The “Contact Us” section lists all the relevant company contacts, as well as an office map. Tickets cannot be generated from the user account, only on the website itself.
    • There is also a “Profile” section. It displays the user’s statistics, and below it, there are buttons to change the password and log out.
  • Trading platforms & tools

    Score:
    This section evaluates the quality and variety of trading platforms offered by the broker. It considers supported platforms, core features, device compatibility, and the availability of tools for automation, analysis, and different trading styles. Learn the assessment criteria
    7.3 /10

    PU Prime received a score of 7.3/10, reflecting an average offering in terms of trading platforms and tools. The broker covers essential functionality but may fall short in some advanced features or platform diversity compared to leading competitors.

    • One-click trading
    • MetaTrader is available
    • Free VPS for uninterrupted trading
    • API access for automated trading
    • Strategy (EA) Builder is not available
    • No access to cTrader and its advanced tools.
    • No TradingView integration

    Supported trading platforms

    PU Prime supports the following trading platforms: MT4, MT5, WebTrader. This selection covers the basic needs of most retail traders. We also compared PU Prime’s platform availability with that of top competitors to assess its relative market position.

    PU Prime Plus500 OANDA
    MT4
    Yes
    No
    Yes
    MT5
    Yes
    No
    Yes
    cTrader
    No
    No
    No
    TradingView
    No
    Yes
    Yes
    Proprietary platform
    No
    Yes
    Yes
    NinjaTrader
    No
    No
    No
    WebTrader
    Yes
    Yes
    Yes

    Key PU Prime’s trading platform features

    We also evaluated whether PU Prime offers essential trading features that enhance user experience, accommodate various trading styles, and improve overall functionality.

    Supported features
    2FA
    Yes
    Alerts
    Yes
    Trading bots (EAs)
    No
    One-click trading
    Yes
    Scalping
    No
    Supported indicators 68
    Tradable assets 1000

    Additional trading tools

    PU Prime offers several additional features designed to enhance the trading experience. These tools provide greater automation, deliver advanced market insights, and help improve trade execution.

    PU Prime trading tools vs competitors
    PU Prime Plus500 OANDA
    Trading Central Trading Central is a leading provider of investment research and financial market commentary. Integration with Trading Central offers traders advanced analytics, trading signals, and expert market insights, aiding in more informed decision-making.
    No
    No
    No
    API
    Yes
    No
    Yes
    Free VPS
    Yes
    No
    Yes
    Strategy (EA) builder A Strategy or EA builder is a tool that allows traders to create and test their own automated trading strategies without requiring programming skills.
    No
    No
    Yes
    Autochartist Autochartist is a market scanning tool that identifies trading opportunities by analyzing chart patterns and key price levels.
    Yes
    No
    Yes
  • Mobile Apps

    Score:
    This section assesses the quality and functionality of the broker’s mobile trading apps. It takes into account app ratings, number of downloads, platform features such as two-factor authentication (2FA), mobile alerts, and technical indicators, ensuring traders can manage positions and monitor markets effectively from their smartphones. Learn the assessment criteria
    8 /10

    PU Prime supports mobile trading, offering dedicated apps for both iOS and Android. PU Prime received 8/10 in this section, reflecting strong user engagement and well-developed functionality. High ratings, solid download numbers, and the presence of advanced mobile features contributed to the high score.

    • Indicators supported
    • Mobile alerts supported
    • Strong Android user ratings, currently at 4.7/5
    • Limited features vs desktop

    We compared PU Prime with two top competitors by mobile downloads, app ratings, 2FA support, indicators, and trading alerts.

    PU Prime Plus500 OANDA
    Total downloads The parameter reflects the combined number of installations from both the Apple App Store and Google Play. It serves as an approximate indicator of the broker’s mobile trading app popularity and user adoption across platforms. 1,000,000 10,000,000 1,000,000
    App Store score App store scores reflect the average user ratings of the broker’s mobile applications on the Apple App Store and Google Play. These ratings indicate user satisfaction based on criteria such as usability, stability, performance, and overall experience. 4.7 4.7 4.8
    Google Play score 4.7 4.4 3.4
    Mob. 2FA
    Yes
    Yes
    Yes
    Mob. Indicators
    Yes
    Yes
    Yes
    Mob. Alerts
    Yes
    Yes
    Yes
  • Customer Support

    Score:
    We evaluated Customer Support at PU Prime by opening a real account funded with the minimum required deposit (no less than $100) and contacting support to measure response time under real conditions. Our assessment considered contact channels, response speed, multilingual support, and availability hours. Learn the assessment criteria
    5.7 /10

    Customer support at PU Prime is available, but response speed and service quality may vary. Some requests are handled efficiently, while others may require follow-ups.

    During testing, response times were moderate, and communication depended on the complexity of the request. PU Prime provides basic support functionality but does not stand out in overall service performance.

    Information

    Technical support is essential for any company that works with an active client base. In the case of brokers, having such a structure is particularly critical because most traders sooner or later encounter challenges where they need help. The cause of the problem may be user inattention or a system glitch, even by the most powerful and reliable systems. In any case, a trader will seek qualified assistance. If the help provided is not prompt or sufficiently competent, the client may become disappointed with the platform and switch to a competitor. To prevent this from happening, PU Prime has established a strong technical support department that operates in multiple languages and provides consultations around the clock but only on weekdays. The communication channels are standard: telephone, email, and LiveChat. The chat is available on the website, in the user account, as well as in the broker's mobile application.

    • Users can contact support without being a broker's client
    • Specialists are ready to respond 24/7
    • The support team is multilingual and provides consultations on trading matters
    • Traders will not receive assistance on weekends

    If you need consultation, want to clarify a trade related question, or have encountered a sudden issue, PU Prime support is ready to help you. To contact them, you can use the following options:

    • For general inquiries, contact the call center;
    • Legal inquiries call center;
    • Email;
    • LiveChat - on the website, user account, and broker's app;
    • Tickets on the website.

    The broker is present on the following social platforms: Facebook, Twitter, LinkedIn, Instagram, YouTube, and TikTok, where you can also reach out to the support team. Subscribing to PU Prime's profile on at least one of these social networks is recommended to stay updated on analytical news and beneficial promotions.

    Contacts
    Foundation date 2015
    Registration address 9A, CT House, Providence, Mahé, Seychelles
    Regulation ASIC, FSA (Seychelles), FSCA, FSC (Mauritius), CMA (UAE) Licence number:
    410681, SD050, 52218, GB23202672, 20200000388
    Official site https://www.puprime.com/
    Contacts info@puprime.com +248 4671 948, +248 4373 668

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Regulation Tier-1
EUR/USD 0.6 pips

FAQs

How are PU Prime’s trading commissions and non-trading fees structured?

According to the review, PU Prime’s overall fees are rated as medium, with low forex trading fees, tight EUR/USD spreads, and no inactivity, deposit, or withdrawal fees. On Standard accounts, costs are built into floating spreads (for example, EUR/USD typically ranges from 0.7 to 1.3 pips), while RAW/ECN accounts use lower market-based spreads plus a $3.5 commission per lot.

What account types does PU Prime offer and what are their key conditions?

PU Prime provides Demo, Cent, Standard, ECN, Prime, Islamic (swap-free), VIP, Micro, and Managed accounts, with a safety score of 7.7/10 for this category. Minimum deposits range from $20 on Cent accounts to $10,000 on ECN accounts, spreads start from 0.0 pips on ECN and Prime (with commissions per lot), and leverage can go up to 1:1000 depending on the account type.

What do PU Prime user reviews say about the broker’s overall experience?

Based on available user reviews, PU Prime has a user satisfaction score of 6.6/10 from 57 reviews, with most ratings clustered in the 3- and 4-star range. The distribution (7% 5-star, 26% 4-star, 60% 3-star, 4% 2-star, 4% 1-star) indicates that overall feedback is mixed rather than strongly positive or negative.

What feedback is available on opening a trading account with PU Prime?

The review notes that PU Prime’s account opening process took 20 minutes for registration and about 2 business days for KYC verification, with a minimum deposit of $20. It also mentions that the procedure is not fully online and may feel slower or more complex than expected, although mandatory KYC is highlighted as an additional security measure.

What do reviews say about PU Prime’s customer support availability and channels?

According to the review, PU Prime’s customer support operates 24/5 in multiple languages, with response times described as moderate and varying by request complexity. Support can be reached via phone, email, LiveChat (on the website, user account, and app), website tickets, and social media, but assistance is not provided on weekends.

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