RBI processed 99.9% of applications under the Citizens' Charter within the deadline in August

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RBI Citizens' Charter August

Highlights

Out of a total of 20,579 applications, including 18,099 new applications received in August 2026, RBI resolved 17,568, with 99.9% completed within the deadline.
At the end of the month, 3,011 applications remained pending, of which 99.4% were within the deadline, and only 18 cases (0.6%) were delayed due to external agency input or ongoing process.
RBI reviewed services under the Citizens' Charter and revised the deadline for two services, while the total number of services remains at 213.

This article was translated from the original. Read the original version by our correspondent here.

Processing Status for August 2026

As reported in a press release issued by the Reserve Bank of India, there were 3,258 pending applications at the start of the month and 18,099 new applications were received in August, while 778 cases were returned to applicants for additional information. On this basis, a total of 20,579 applications were under processing.

During the month, 17,568 applications were resolved, of which 17,554, i.e., 99.9%, were completed within the stipulated deadline and 14 cases were completed after the deadline. By the end of August, 3,011 applications remained pending, of which 2,993, i.e., 99.4%, were within the deadline, while 18 cases were overdue.

Of the 18 overdue pending cases, 16 are awaiting input from external agencies and 2 are still in process. This indicates that the share of delayed applications among total pending cases remains limited.

Work-wise Trends and Changes in Service Structure

On a work-wise basis, there were 7,320 applications in Banker to Banks and Governments, 7,760 in Currency Management, 2,444 in Foreign Exchange Management, and 2,319 in Regulation and Supervision. In Currency Management, 786 applications were pending within the deadline, while in Foreign Exchange Management, 1,087 applications were pending within the deadline and 18 were overdue.

There were 693 applications in Debt Management, 34 in Payment and Settlement Systems, 7 in Financial Markets, and 2 in FinTech. RBI stated that it regularly reviews its services under the Citizens' Charter and, based on the latest review, the deadline for two services has been revised, while the total number of services under the Charter remains at 213.

To make the online application process more user-friendly, applicants can view the user manual, frequently asked questions, pictorial information, and instructional videos on the PRAVAAH portal.

Our previous report on RBI's Overnight VRRR Auction explained that the central bank gives banks the option to park surplus funds with RBI temporarily to absorb excess liquidity. That article also explained how such operations help keep money market rates aligned with policy signals and maintain liquidity balance in the financial system.

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