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Freshworks sheds light on the growing issue of corporate inefficiencies and their financial impact. According to the company, complexity within organizations is leading to substantial losses.
In a Q&A with the Wall Street Journal, executive Mik Yamamoto emphasizes that businesses lose 7 of their annual revenue due to friction. Additionally, $1 in every $5 spent on software is wasted, and employees are losing nearly a full workday each week navigating disconnected tools and processes.