ISG urges firms to focus on AI maturity gaps driven by employee adoption

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Jose Antonio Gastelum

25.02.2026

ISG urges firms to focus on AI maturity gaps driven by employee adoption — ISG flags AI maturity concerns

ISG calls attention to the disconnect between AI tool deployment and actual AI maturity within organizations.

The firm emphasizes that real AI readiness must be measured from the ground up, focusing on how employees are adopting and integrating these tools into daily workflows. ISG introduces its AI Maturity Index as a framework to assess true readiness, suggesting that successful AI implementation requires more than just providing access to the latest technologies.

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