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8X8 has been shortlisted for two categories at the RetailSystems Awards, underscoring its influence in the retail technology sector.
The categories include Customer Experience Innovation, in collaboration with MotusDAF, and Contact Centre and Digital Service Innovation. 8X8's platform has gained traction among retailers seeking timely and reliable customer support solutions. The company’s recognition at this level reflects rising demand for advanced communication tools across the industry.
The company’s achievements at the RetailSystems Awards come on the heels of its recognition for strengthening cybersecurity capabilities, highlighted when it secured the Cybersecurity Initiative of the Year in Singapore for its Omni Shield solution. In parallel, 8X8's commitment to operational excellence remains evident, with enhancements such as accelerated outage notifications for enterprise clients further elevating its reputation among industry leaders.