EGain launches AI-powered knowledge management for Microsoft Copilot integration

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Olesia Kramarenko

21.04.2026

EGain launches AI-powered knowledge management for Microsoft Copilot integration — EGain unveils Copilot AI tools

eGain is set to introduce an AI-powered knowledge management solution aimed at maximizing investment in Microsoft Copilot.

The initiative, featuring industry expert Happy Minocha in Orlando, focuses on how Global 2000 enterprises can unlock greater value from Copilot by providing better structured, actionable knowledge resources. The session will explore strategies for aligning enterprise knowledge assets with AI capabilities to enhance productivity and efficiency at scale.

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eGain previously identified a focus on AI return on investment and knowledge strategies among enterprise trends for 2026, according to its Enterprise Connect report. The company also reported that managing AI hallucination risk is a growing priority for large organizations. These trends frame the context for eGain’s current emphasis on structured knowledge resources for AI platforms.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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