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8X8 has been awarded the 2026 Contact Center Technology Award by TMCcustomer for its 8x8 Contact Center solution.
The company credited the achievement to its Team8s, customers, and industry experts who contributed to the product's excellence and innovation. The recognition highlights the ongoing evolution of contact center technology and positions 8X8 as a leading player in the space.
Earlier this year, 8X8 warned that slow customer responses could drive buyers to rivals, putting as much as 23 percent of company revenue at risk according to company analysis. The firm also concluded Customer Contact Week 2026 in Las Vegas with a focus on AI-driven enhancements for contact center efficiency. These initiatives have shaped the company’s recent positioning in customer engagement technology.