AI and analytics urged as rising energy debt strains utilities, WNS asserts

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31.08.2026

AI and analytics urged as rising energy debt strains utilities, WNS asserts — WNS urges AI for utilities

WNS calls for the adoption of artificial intelligence and analytics as energy arrears continue to mount for utilities.

The company argues that smarter and more empathetic debt management, powered by advanced technology, can help utilities improve recovery rates and reduce bad debt. WNS encourages utility companies to leverage AI tools and data-driven analytics to better address the challenges posed by increasing energy debt among customers. The approach aims to support more efficient and compassionate recovery processes while enhancing overall financial performance.

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WNS has previously formed partnerships to advance technology-driven solutions across sectors. The company collaborated with Capgemini to enhance tech offerings for property and casualty insurers, aiming to improve industry efficiency through new solutions for insurance clients. In another initiative, WNS and Capgemini worked to streamline utilization management processes for a major health plan, targeting better care quality in the healthcare sector.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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