Bitget to discontinue services for some crypto users in one-off account action
Bitget says it will discontinue services for some crypto users in a one-off exercise while keeping its broader trading platform operating normally. The exchange says affected customers will receive direct notices with withdrawal arrangements, while users who are not contacted can continue using their accounts as usual.
Highlights
- Bitget will discontinue services for certain users in a one-off account action, notifying affected customers via email, in-app, and push notifications.
- Bitget assures that user funds remain safe during this process and customer support will assist with withdrawals, orders, and account queries.
- This action follows a prior security breach reported on Sept. 25, which resulted in unauthorized transfers and estimated losses of about $388 million.
User notifications and account process
As reported by Cointelegraph, citing Bitget in a post on X on Saturday, the exchange says users' funds will remain safe during the service change for certain customers, even as the wider crypto platform continues to operate.Bitget says the users affected will receive direct notifications by email, in-app messages and or push notifications detailing the next steps, relevant deadlines and withdrawal arrangements. Customers who do not receive an official notification can continue to use their accounts normally, according to the exchange.
The company says its customer support team can help with pending orders, withdrawals and other account-related questions throughout the process. It also urges users to rely only on official channels and remain cautious about phishing links, impersonation accounts and unverified information.
Security context for the crypto exchange
Bitget links the update to an asset verification page and reiterates that customer holdings remain protected during the one-off exercise. The company does not specify in the text how many users are affected or which jurisdictions or account categories are involved.The move follows heightened scrutiny after Cointelegraph reported on Sept. 25 that Bitget had confirmed unauthorized transfers and temporarily suspended withdrawals while it investigated a security breach. A security company later said the total stolen in that breach amounted to about $388 million.
In our earlier coverage of CTOS Digital’s cybersecurity incident, we detailed how the breach and related service disruptions were expected to hit the company’s financial results. CTOS projected a RM12 million reduction in annual net profit and a RM16 million revenue decline if some services stayed unavailable into the third week of October, with additional downtime likely to deepen the impact.
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