FCA opens enforcement probe into Consultation Claims over motor finance sign-ups
The UK regulator is widening scrutiny of conduct in the motor finance claims market with a new enforcement investigation into Consultation Claims Limited. The review covers the period from April 2025 to December 2025 and focuses on whether some consumers were enrolled without consent, including allegations of forged signatures.
Highlights
- FCA launched an enforcement investigation into Consultation Claims Limited over motor finance claims conduct between April 2025 and December 2025.
- Probe focuses on allegations that some consumers were signed up without consent and some signatures may have been forged during the claims process.
- FCA publicised the investigation to facilitate complaints, indicating intensified regulatory scrutiny for UK claims management firms in the motor finance sector.
Investigation scope and consumer allegations
As reported by the Financial Conduct Authority, the enforcement investigation examines Consultation Claims Limited's conduct in relation to motor finance claims during April 2025 to December 2025. The regulator says it is looking into concerns that some consumers may have been signed up without their consent.The FCA is also investigating allegations that some signatures may have been forged. Its review covers the full customer journey, including how customers were contacted, what they were told during and after sign-up, and what information they received about exit fees.
Complaints process and sector implications
The regulator says publicising the investigation is intended to help consumers who may have been unknowingly enrolled, or who may have seen documents carrying signatures they did not provide, to raise complaints with CCL. If customers are dissatisfied with the firm's response, they can escalate the matter to the Claims Management Ombudsman.The FCA says it has not reached any conclusions on what happened or on whether CCL breached regulatory requirements. The move marks a further compliance challenge for claims management activity linked to motor finance, an area facing heightened oversight in the UK.
Our earlier article on the UK’s retreat from tougher audit regulation explained that the government dropped plans to strengthen the Financial Reporting Council, easing a long-running push for tighter oversight after major corporate failures. We noted that while audit inspection outcomes have improved, the Big Four have retained their dominance and gained pricing power, with scrutiny increasingly shifting toward mid-tier firms rather than disappearing altogether.
Latest UK News
-
Afghanistan
-
Albania
-
Algeria
-
Angola
-
Argentina
-
Armenia
-
Australia
-
Austria
-
Azerbaijan
-
Bahamas
-
Bahrain
-
Bangladesh
-
Belarus
-
Belgium
-
Bolivia
-
Botswana
-
Brazil
-
Brunei
-
Bulgaria
-
Cambodia
-
Cameroon
-
Canada
-
Chile
-
China
-
Colombia
-
Congo
-
Costa Rica
-
Cote d'Ivoire
-
Croatia
-
Cuba
-
Cyprus
-
Czechia
-
DR Congo
-
Denmark
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Georgia
-
Germany
-
Ghana
-
Greece
-
Haiti
-
Hong Kong
-
Hungary
-
India
-
Indonesia
-
Iran, Islamic republic
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kazakhstan
-
Kenya
-
Korea
-
Kuwait
-
Kyrgyzstan
-
Laos
-
Latvia
-
Lebanon
-
Lesotho
-
Libya
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malaysia
-
Malta
-
Mauritius
-
Mexico
-
Moldova
-
Mongolia
-
Montenegro
-
Morocco
-
Mozambique
-
Myanmar
-
Namibia
-
Nepal
-
Netherlands
-
New Zealand
-
Nigeria
-
North Macedonia
-
Norway
-
Oman
-
Pakistan
-
Palestine
-
Panama
-
Papua New Guinea
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Puerto Rico
-
Qatar
-
Reunion
-
Romania
-
Rwanda
-
Saudi Arabia
-
Serbia
-
Singapore
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
Spain
-
Sri Lanka
-
Sweden
-
Switzerland
-
Syria
-
Taiwan
-
Tajikistan
-
Tanzania
-
Thailand
-
Trinidad and Tobago
-
Tunisia
-
Turkey
-
UAE
-
Uganda
-
Ukraine
-
United Kingdom
-
United States
-
Uruguay
-
Uzbekistan
-
Venezuela
-
Vietnam
-
Yemen
-
Zambia
-
Zimbabwe
- Forex
- Crypto
