Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
Pros & Cons
- most popular cryptocurrencies and coins are presented;
- high speed of exchange and trading operations;
- 95% of customer funds are kept cold;
- two-factor authentication and deep encryption;
- the company is registered with MSB FINTRAC;
- high-quality technical support;
- a TradingView in-browser terminal;
- a convenient mobile application;
- no minimum deposit for cryptocurrencies;
- no demo account;
- significant withdrawal limits
- fiats are not represented here;
- there are no investment solutions.
Bitbuy, a Canadian cryptocurrency exchange, is widely recognized for its favorable trading conditions. Bitcoin (₿), Litecoin (Ł), Ethereum (Ξ), Tether (₮), BitcoinCash, EOS, AAVE, LINK, other cryptocurrencies, and tokenized coins are traded on the platform. There are no pairs with fiat funds. Two services are presented which are a quick exchange of crypto-to-crypto and a more robust exchange for advanced traders. There is a separate service for OTC and institutional trading. The platform has low fixed commissions such as 0.1%/0.2% for maker/taker. There is no minimum deposit. Deposits are possible in cryptocurrency and US dollars. The referral program is single-level with one-time payments; there is also an affiliate program for active bloggers. The crypto exchange does not offer investment solutions.
TU Expert Verdict
Bitbuy demonstrates moderate stability and can suit certain traders. Its conditions are acceptable, and feedback is mixed but reasonable. In my own tests, it performed adequately, though it lacks the consistency of higher-rated companies.
Top-5 Crypto Exchanges Traders Prefer
Bitbuy User Reviews
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5-star
24%
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4-star
24%
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3-star
24%
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2-star
5%
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1-star
24%
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Bitbuy Commissions and Fees
Score:This category evaluates trading costs and the transparency of deposit and withdrawal charges according to the Methodology. It covers spot and futures trading fees, P2P exchange costs, deposit/withdrawal fees, and tiered fee structures. The assessment ensures that fees are competitive and clearly disclosed, avoiding hidden or excessive costs. Each factor is scored based on defined criteria, contributing to the overall rating.7 /10Bitbuy received a 7/10 score for its trading fees. While Bitbuy is not the cheapest crypto exchange, the fees remain reasonable and competitive within the market.
- Spot fee below industry average
- No deposit fee
- Withdrawal fee may be applied
- P2P fee applied
What are Bitbuy trading fees?
We analyzed Bitbuy’s crypto fees and compared them to the top two competitors, both of which hold high average positions in our rankings. To establish a comprehensive benchmark, we also calculated the average fee score based on an evaluation of over 100 cryptocurrency exchanges.
Bitbuy trading fees vs competitors
Bitbuy Nexus Trade CoinMetro Industry average Based on the evaluation of over 100 leading crypto exchanges Spot, maker fee (%) Maker fees are charged when liquidity is added to the order book. This occurs by placing a limit order below the current market price for buy orders, or above the market price for sell orders. 0.1 0.22 0.1 0.15 Spot, taker fee (%) Taker fees are charged when liquidity is removed from the order book. This typically happens when a trade is executed at the market price. 0.2 0.22 0.2 0.194 What are Bitbuy deposit and withdrawal fees?
Deposit fee, % Important! Even if an exchange does not charge fees for deposits and withdrawals, there can also be fees from the payment system or cryptocurrency network used by the user. For example, the network fee for USDT TRC20 is typically around $1. 0 Withdrawal fee, % 0.0005 BTC 0.005 ETH Does Bitbuy offer P2P trading?
No, Bitbuy does not support P2P transactions. However, you can explore the best alternatives in our dedicated list of top P2P exchange platforms, offering a variety of secure options for peer-to-peer transactions.
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Regulation and Safety
Score:Our evaluation encompasses several key factors, including government regulation, two-factor authentication (2FA), cold wallet storage of client assets, investor protection funds, KYC protocol adherence, year of foundation, and history of security breaches. Read more in our Methodology10 /10Bitbuy has earned a rating of 10/10, demonstrating strong security and regulatory compliance. This score suggests that the exchange is generally reliable and offers a solid level of protection for users.
- Investor protection fund
- Cold wallet storage
- Tier-1 regulation
- 2FA
- Government-regulated
- No successful hacks history
- Not U.S regulated
- No facial recognition
We also compared Bitbuy against the top two competitors with the highest scores in our overall ranking based on the most critical security indicators.
Bitbuy Security Factors Bitbuy Coinbase Kraken Tier-1 regulation YesYesYesGovernment-regulated YesYesYesInvestor protection fund Provides compensation to users in case of financial loss due to unforeseen circumstances on the platform. YesYesNo2FA YesYesYesFacial recognition NoNoNoCold wallet storage The majority of user funds are held offline, reducing vulnerability to online attacks. YesYesYesSuccessful hacker attacks We review publicly available information on past security breaches to assess the exchange's security track record. NoYesNoIs Bitbuy a regulated crypto exchange? Regulation is crucial for the security and legitimacy of a cryptocurrency exchange. We assess the exchange’s regulatory status and its impact on platform reliability.
Bitbuy is regulated by a Tier-1 financial authority (e.g., in the U.S., UK, Germany, Spain, France, Australia, Singapore, or another jurisdictions with strict financial oversight). This ensures strong investor protection, compliance with stringent operational standards, and enhanced security for users trading on the platform.
Bitbuy is authorized or licensed in accordance with local regulations in the following regions: Canada.
Is verification (KYC) mandatory at Bitbuy?
Yes, KYC verification is mandatory at Bitbuy. You will need to complete the verification process before you can open an account and access the platform's full range of services.
Is Bitbuy available in the USA?
Bitbuy is not available in the USA due to regulatory restrictions. In some cases, access might differ by state, so we recommend confirming details with the platform’s support or checking the official website for the latest updates.
You may also consider the top 3 exchanges that are available in the USA and rank highly based on our methodology: Coinbase, Kraken, OKX .
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Deposit and Withdrawal
Score:We evaluated the deposit and withdrawal experience, considering several key factors such as the range of available methods, transaction processing speed, minimum deposit requirements, and associated fees. Read more in our Methodology.4 /10Bitbuy received a 4/10 rating for its deposit and withdrawal services. Bitbuy offers limited funding options and may charge fees, which could be inconvenient for many users.
- Many cryptocurrencies for deposits and withdrawals
- Bank transfers for deposits and withdrawals
- No deposit fees
- No PayPal option
- No support for bank card payments
Deposit and withdrawal options
Bitbuy supports the following deposit and withdrawal options: Bank transfers, Crypto.
Bitbuy Deposit and withdrawal options vs competitors
Bitbuy Coinbase Kraken Bank transfers YesYesYesBank card NoYesYesCrypto YesYesYesPayPal NoYesYesWhat is Bitbuy minimum deposit?
The minimum deposit at Bitbuy is 5 CAD USD/USDT or 5 BTC. The minimum trade size is 10 USD/USDT, which also serves as the minimum amount required to start trading on the platform.
Bitbuy minimum deposit vs competitors
Bitbuy Coinbase Kraken Minimum deposit, USD or USDT 5 CAD 10 10 Minimum deposit, BTC 5 1 1 Minimum trade amount, USD/USDT 10 2 1 Does Bitbuy support fiat money?
Bitbuy supports fiat currency trading and account funding. The following fiat currencies are accepted: USD.
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Supported Coins & Markets
Score:Evaluates the range of available cryptocurrencies, fiat currencies, and markets, as well as investment tools like staking, farming, and other yield options. Read more in the Methodology section.2.5 /10Bitbuy received a score of 2.5/10 in this category, indicating a modest offering of assets and markets. While Bitbuy covers essential trading functions, the number of supported coins, fiat currencies, and investment tools may be insufficient for users seeking more comprehensive options.
- Fiat currencies supported
- Staking available
- No TradFi perpetual futures trading
- Copy trading not available
Bitbuy supported coins and markets vs competitors
We compared Bitbuy with leading exchanges in terms of supported coins, NFT access, and derivatives like futures and options to help users assess the platform’s product range and trading flexibility.
Bitbuy Coinbase Kraken Supported coins 25 400+ 400+ Futures/Perpetual contracts NoYesYesOptions NoNoNoNFTs NoYesYesTokenized Assets Digital tokens representing real-world assets, such as stocks, bonds, commodities, or real estate. NoYesYesTradFi Perps Perpetual futures contracts linked to traditional financial assets, such as stocks, indices, or commodities. NoYesYesPrediction Markets Markets where users trade contracts based on the outcomes of future events. NoNoNoOther Assets NoPre-IPO Forex, IPO Bitbuy passive income options vs competitors
We also compared Bitbuy with top competitors in terms of passive income opportunities such as staking, farming, and copy trading, to help users evaluate the platform’s earning potential beyond regular trading.
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Trading Apps & Tools
Score:This section evaluates the quality and variety of trading platforms offered by the broker. It considers supported platforms, core features, device compatibility, and the availability of tools for automation, analysis, and different trading styles. Learn more in our Methodology.7 /10Bitbuy received a score of 7/10 for offering a solid set of tools. The apps are intuitive and reliable, though certain advanced features remain limited or could benefit from further development.
- App data protection with 2FA
- Mobile indicators allowed
- Advanced tools and automation with API
- Android app score 4.5
- No access to Copy Trading
- No trading bots for traders
- Advanced orders not available
Trading apps
Bitbuy provides web and mobile apps for both Android and iOS users, with an average rating of 4.5 on the App Store and 4.5 on Google Play. Our review focused on core features important to traders, particularly trading functionality and security tools, to evaluate how convenient and safe the Bitbuy platform is for mobile use.
Bitbuy Coinbase Kraken 2FA YesYesYesFace ID NoNoNoMob Indicators YesYesYesAlerts YesYesYesAdvanced Orders These are specialized trading features that give users more precise control over how trades are executed. Examples include Stop-Limit, Trailing Stop, and OCO (One Cancels the Other). These tools may only be available on the web version of the platform. YesYesYesTrading with bots NoNoNoAPI YesYesYesExtra trading platforms These refer to third-party platforms supported by the crypto exchange in addition to its own proprietary system. NoNoNoDoes Bitbuy offer a desktop app?
No, Bitbuy does not currently offer a desktop app. However, users can access the platform via its web version, which provides more comprehensive functionality compared to the mobile apps.
Does Bitbuy offer advanced charting with TradingView integration?
No, Bitbuy does not currently support TradingView integration. However, it provides its own built-in charting tools with basic indicators and timeframes.
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Customer Support
Score:We evaluated Customer Support at Bitbuy based on the availability of live chat, email, phone support, ticket systems, help center resources, 24/7 assistance, multilingual support, and response time. Our assessment focuses on support accessibility and responsiveness. Learn the assessment criteria3.8 /10Bitbuy provides below-average customer support, with noticeable limitations in communication channels, service availability, or additional assistance resources.
During TU testing, the exchange received a relatively low score for support accessibility and responsiveness. Users may face difficulties obtaining timely assistance with account access, deposits, withdrawals, or trading-related issues.
- Comprehensive help center available
- Support ticket system available
- 24/7 customer support available
- Limited language support
- Phone support unavailable
Bitbuy Support Channels vs Competitors
Bitbuy Coinbase Kraken Live Chat NoYesYesEmail Support NoNoNoPhone Support NoNoNoTicket System YesYesYes24/7 Support YesYesYesHelp Center / FAQ YesYesYesMultilingual Support NoYesYesContacts Foundation date 2013 Registration address 341-110 Cumberland St. Toronto, ON, Canada Official site https://bitbuy.ca/ Contacts support@bitbuy.ca
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FAQs
How safe is the Bitbuy cryptocurrency exchange for users?
Bitbuy has a safety score of 10/10, reflecting strong security measures and regulatory compliance. The exchange is government-regulated in Canada, has Tier-1 regulation, uses 2FA, cold wallet storage, and an investor protection fund, and has no history of successful hacks.
What fees and commissions does Bitbuy charge for trading and transfers?
Bitbuy charges spot trading fees of 0.1% for maker orders and 0.2% for taker orders. Deposits are free, while withdrawals incur fixed crypto fees of 0.0005 BTC or 0.005 ETH, and a P2P fee may be applied where relevant.
What do user reviews say about Bitbuy?
Bitbuy has a user satisfaction score of 6.4/10 based on 21 reviews, indicating mixed impressions from users. According to user reviews, ratings are spread across the scale, with 24% each for 5-star, 4-star, 3-star, and 1-star reviews, and 5% for 2-star reviews.
What coins and markets are available on Bitbuy?
Bitbuy supports 25 cryptocurrencies and offers trading, deposits, and withdrawals in fiat currencies, including USD. The exchange focuses on spot markets with staking available, while derivatives such as futures, perpetual contracts, options, NFTs, tokenized assets, TradFi perpetuals, and prediction markets are not offered.
What customer support options does Bitbuy provide?
Bitbuy has a customer support score of 3.8/10, reflecting limited accessibility and responsiveness. The exchange offers 24/7 assistance through a ticket system and a help center/FAQ, but does not provide live chat, email, phone, or multilingual support.
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