Summary of Rakuten Securities Trading Company
ATFX acquired Rakuten Securities. All accounts opened with Rakuten Securities have been transferred to the ATFX database, and Rakuten Securities has ceased to exist. Rakuten Securities clients and partners are encouraged to continue business with the regulated company ATFX.
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FAQs
Why has Rakuten Securities been placed on the Forex Broker Blacklist?
Possible reasons:
• multiple complaints have been filed against Rakuten Securities by traders claiming the broker failed to fulfil its obligations, including process withdrawals;
• the website of Rakuten Securities is down, not updated or operates with clear errors and some features are not available;
• Rakuten Securities has been blacklisted by the regulatory authority, and a warning has been published on the regulator’s website.
What should I do if Rakuten Securities got blacklisted and I still have money in my account?
Don’t panic right away. First, try to find out the reason why Rakuten Securities got blacklisted. The situation may be temporary. Contact Traders Union client service for details. If the situation is critical, try to withdraw money. The best way to do it in parts, so that the broker does not suspect that you want to withdraw your entire balance and close the account.
What should I do if I cannot withdraw my money from Rakuten Securities?
If your broker refuses to process withdrawals under various pretexts, your algorithm of actions is as follows:
• Get a clear response from the broker’s Support Service with reference to the clauses of the Terms of Use (User Agreement). Save your correspondence and download the transaction history from your account.
• With a full package of documents, appeal to the following organizations: the broker’s regulator or corresponding law enforcement agencies. If you make your deposit with a bank transfer, try to initiate a chargeback request.
• Share your situation on traders’ forums, add the broker to blacklists of various websites, as it will help others avoid the mistake.
Is there any chance to recover my money if Rakuten Securities is a scam?
On rare occasions, yes, for example, if the broker was a member of a compensation fund, or upon a court’s ruling.
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