Comprehensive playbook for AI-driven knowledge management released, eGain asserts

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Ivan Andriyenko

06.03.2026

Comprehensive playbook for AI-driven knowledge management released, eGain asserts — EGain debuts AI guidebook

eGain has released the definitive Knowledge Management playbook tailored for the Agentic AI era, aiming to provide organizations with practical guidance for leveraging AI-powered knowledge solutions.

The new third edition of Knowledge Management for Dummies offers a hands-on approach, outlining why modern knowledge management matters and how companies can adopt cutting-edge AI methods. eGain positions this guide as an essential resource for those seeking to capitalize on the evolving capabilities of artificial intelligence within enterprise knowledge systems.

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The launch of eGain's updated playbook underscores a continued industry momentum toward secure and scalable integration of AI solutions within enterprise frameworks—a development explored in depth through the company’s recent shift toward safe and scalable deployment at Enterprise Connect. For further analysis of this strategic pivot, see the discussion on eGain’s focus on scaling enterprise AI deployment.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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