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Capitec Bank reduces overtime administration by 55,000 dollars per month with Verint Systems

Capitec Bank reduces overtime administration by 55,000 dollars per month with Verint Systems
Capitec Bank cuts scheduling costs

Capitec Bank has reduced workforce scheduling time from 4 hours to just 15 minutes per week by adopting Verint Systems technology.

The shift has also cut short-term planning by 78 percent and delivered monthly savings of 55,000 dollars in overtime administration. This operational efficiency reflects a growing focus among financial institutions on leveraging process automation and workforce optimization tools to control costs and boost agility. Verint Systems presented these results as part of a published case study detailing the transformation of Capitec Bank’s workforce management.

Verint Systems has also supported other organizations in technology-driven transformations. Southern Company used Verint to modernize its contact centers by integrating advanced solutions with legacy infrastructure, according to a company update. In another deployment, Concentrix leveraged Verint and Avaya to implement agentic AI for scaling personalized customer experiences and improving returns, as outlined in a separate announcement.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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