Customer engagement, analytics, and AI-driven insights by Verint
Verint Systems customer achieves 12 million dollar yearly benefit using QM Intelligence
Verint Systems reported that a leading insurance provider has generated an estimated 12 million dollars in annual value by leveraging Verint QM Intelligence. The announcement highlights a ...
Verint Systems customer Securex uses workforce management for higher schedule adherence
Verint Systems announced that Securex has utilized its Workforce Management platform to improve schedule adherence and optimize contact center operations. The company stated that this deployment ...
Manchester City Council modernizes engagement using Verint Systems platform
Manchester City Council has achieved a 58 percent shift to online service delivery through a partnership with Verint Systems. The collaboration focuses on creating simpler and more convenient ...
Verint Systems: Aegon cuts overtime spend by 38 percent and boosts NPS 41 points with workforce management
Verint Systems announced that Aegon achieved significant operational improvements by adopting its Workforce Management solution. Aegon reported a 41-point increase in Net Promoter Score, a 38 ...
Alorica adopts Verint Systems to enhance client customer experience and efficiency
Verint Systems announced that Alorica is utilizing its solutions to analyze customer interactions at scale and identify emerging trends. The integration is aimed at helping Alorica clients ...
Verint Systems TimeFlex Bot cuts workforce planner workload by 30 percent at Serco
Verint Systems reports that its TimeFlex Bot enabled Serco to reduce workforce planner workload by 30 percent. The implementation also brought greater schedule flexibility, reduced agent ...
Capitec Bank reduces overtime administration by 55,000 dollars per month with Verint Systems
Capitec Bank has reduced workforce scheduling time from 4 hours to just 15 minutes per week by adopting Verint Systems technology. The shift has also cut short-term planning by 78 percent and ...
Verint Systems drives ROI at Concentrix with AI and automation enhancements
Verint Systems is powering Concentrix efforts to boost return on investment by enhancing automation and deploying advanced agentic AI solutions. This collaboration involves Avaya and aims to ...
Southern Company deploys Verint Systems solutions to enhance legacy contact center operations
Verint Systems has launched a phased modernization initiative for Southern Company’s contact centers, enabling seamless integration with existing legacy systems. The move allows the utility ...
Verint Systems: Analog Devices grows community membership 37% and unique visitors 131% with Verint Community
Analog Devices achieved a 37 percent increase in community membership and a 131 percent rise in unique visitors after implementing the Verint Systems Community platform. The figures highlight a ...
Verint Systems AI bot drives substantial savings in call quality assessments for New York Life
Verint Systems announced that New York Life has achieved significant cost savings, totaling hundreds of thousands of dollars, by dramatically scaling its call evaluation processes using the Verint ...
Verint Systems: First National Bank South Africa boosts sales call evaluations by 1,400 percent
First National Bank (South Africa) increased its sales call evaluations by 1,400 percent through a technology-driven initiative with Verint Systems. The collaboration focused on deploying ...
