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Verint Systems announced that Alorica is utilizing its solutions to analyze customer interactions at scale and identify emerging trends.
The integration is aimed at helping Alorica clients reduce call volume, lower costs, and decrease churn rates, while improving overall customer experience.
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Verint Systems has previously enabled Southern Company to modernize its contact centers by integrating advanced solutions with legacy systems, according to a recent deployment. In another initiative, Verint and Avaya supported Concentrix in scaling personalized customer experience and driving ROI through agentic AI and automation enhancements. These projects reflect Verint’s ongoing partnerships across the contact center sector.