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Verint Systems drives ROI at Concentrix with AI and automation enhancements

Verint Systems drives ROI at Concentrix with AI and automation enhancements
Verint Systems powers Concentrix AI push

Verint Systems is powering Concentrix efforts to boost return on investment by enhancing automation and deploying advanced agentic AI solutions.

This collaboration involves Avaya and aims to transform the agent experience and deliver more personalized customer experiences at scale. Concentrix case study video further details the strategic approach and measured results achieved using these technologies.

Verint Systems has previously enabled Southern Company to modernize its contact centers by integrating advanced solutions with existing infrastructure, as detailed in an earlier report. In another case, New York Life achieved significant cost savings by using Verint Systems’ Quality Bot to scale AI-driven call evaluations, according to company disclosures. These implementations highlight the company's ongoing role in deploying automation for enterprise clients.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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