Verint Systems supports Pilot Flying J with AI-powered speech analytics to cut AHT by 10 minutes

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Verint Systems supports Pilot Flying J with AI-powered speech analytics to cut AHT by 10 minutes — Verint aids Pilot Flying J with AI

Verint Systems announced that Pilot Flying J is utilizing its solutions, along with Five9, to enhance customer experiences. The company reports that the deployment of speech analytics, automated quality management, and AI-powered insights has enabled Pilot Flying J to reduce average handle time (AHT) by 10 minutes and lower abandonment rates by nearly 80%.

These operational improvements reflect Verint Systems ongoing focus on leveraging advanced technologies for contact center performance. The initiative highlights the impact of AI-driven tools in achieving concrete business results for enterprise clients.

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Verint Systems has previously reported that Securex adopted its Workforce Management solution to improve schedule adherence in contact centers. A separate announcement detailed that a major insurance provider realized an annual benefit of $12 million using the company’s QM Intelligence solution. These deployments show ongoing customer adoption of Verint’s technology for operational gains.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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