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Verint Systems customer Securex uses workforce management for higher schedule adherence

Verint Systems customer Securex uses workforce management for higher schedule adherence
Verint Systems customer adopts tech

Verint Systems announced that Securex has utilized its Workforce Management platform to improve schedule adherence and optimize contact center operations.

The company stated that this deployment led to better workforce performance and greater overall efficiency for Securex. The partnership highlights a concrete implementation of Verint Systems technology in the field.

Other firms have reported similar results from adopting Verint Systems technology. Alorica uses the company's solutions to analyze customer interactions and reduce costs and churn, according to a previous update (link). In a separate case, Aegon reported less overtime and improved Net Promoter Score after implementing Verint's Workforce Management system (link).

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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