Verint Systems: Aegon cuts overtime spend by 38 percent and boosts NPS 41 points with workforce management

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Daria Chernytska

11.09.2026

Verint Systems: Aegon cuts overtime spend by 38 percent and boosts NPS 41 points with workforce management — Verint Systems boosts Aegon efficiency

Verint Systems announced that Aegon achieved significant operational improvements by adopting its Workforce Management solution. Aegon reported a 41-point increase in Net Promoter Score, a 38 percent reduction in overtime spend, and 22 percent fewer complaints within its back-office operations.

The update points to tangible business benefits from Verint Systems’ deployment at Aegon, positioning the workforce management platform as a factor in improved customer satisfaction and operational efficiency for the client.

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Verint Systems previously reported that Alorica uses its solutions to analyze customer interactions and reduce costs and churn, according to a prior announcement. The company also enabled Southern Company to modernize contact centers by integrating advanced solutions with legacy systems, as detailed in an earlier report. These deployments highlight Verint Systems' ongoing role in supporting operational enhancements for enterprise clients.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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