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Verint Systems TimeFlex Bot cuts workforce planner workload by 30 percent at Serco

Verint Systems TimeFlex Bot cuts workforce planner workload by 30 percent at Serco
Verint Systems TimeFlex cuts workload

Verint Systems reports that its TimeFlex Bot enabled Serco to reduce workforce planner workload by 30 percent.

The implementation also brought greater schedule flexibility, reduced agent attrition, and minimized administrative tasks, according to the case study. The Verint TimeFlex Bot aims to empower contact center agents and improve job satisfaction by streamlining workforce management.

Verint Systems has implemented modernization projects for other major clients, including enabling Southern Company to integrate advanced contact center solutions with legacy systems. The firm’s technology has also supported Concentrix in deploying agentic AI to expand personalized customer experience and increase ROI. These initiatives highlight Verint’s ongoing focus on workforce management and automation in the contact center sector.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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