AM Best magazine examines technology's long-term impact on insurance
As insurers weigh the next phase of digital change, AM Best's October issue spotlights how new tools could reshape customer service and operations over the coming decade. The coverage centers on views from three industry leaders who expect automation to expand while insurance services become more personalized.
Highlights
- AM Best's October Best’s Review highlights executives’ views that AI, telematics, and emerging technologies will fundamentally transform insurance over the next 10 years.
- Industry leaders interviewed expect technology to enable stronger personalization and tailored services rather than simply reducing human roles in insurance.
- The push for personalization signals insurers’ focus on digital investment to refine underwriting, claims, and customer engagement for competitive advantage.
October issue focuses on insurance technology trends
As reported by AM Best, the October issue of Best’s Review explores how executives see AI, telematics and other emerging technologies changing the insurance industry over the next 10 years.The feature, titled “Beyond Automation: How AI, Telematics and Emerging Tech Are Reshaping Insurance,” draws on interviews with three industry leaders. Their comments point to a shared expectation that more automated processes will not necessarily reduce human relevance in the sector.
Instead, the executives describe a future in which insurers use technology to tailor services more closely to individual customer needs.
Personalization remains a central industry goal
That outlook reflects a broader challenge for insurers as they invest in digital tools while trying to improve customer engagement and service quality. The emphasis on personalization suggests companies see technology not only as a way to cut friction and streamline workflows, but also as a means to refine underwriting, claims handling and client interactions.Best’s Review, AM Best’s monthly insurance magazine, covers emerging issues and trends and assesses their effect on the marketplace. Its October edition positions technology as a defining theme for the sector’s next decade.
Our earlier article on DynaFront’s core life insurance system replacement project in Indonesia explained that the company signed an initial discovery-phase agreement to assess requirements, identify gaps against its PrecentiaLife platform, and define needed modifications. We noted that the proposed system is intended to improve operational efficiency, integrate business processes, and provide a scalable technology foundation for the insurer’s longer-term digital transformation, with full implementation and data migration potentially following later.
Latest Company News News
-
Afghanistan
-
Albania
-
Algeria
-
Angola
-
Argentina
-
Armenia
-
Australia
-
Austria
-
Azerbaijan
-
Bahamas
-
Bahrain
-
Bangladesh
-
Belarus
-
Belgium
-
Bolivia
-
Botswana
-
Brazil
-
Brunei
-
Bulgaria
-
Cambodia
-
Cameroon
-
Canada
-
Chile
-
China
-
Colombia
-
Congo
-
Costa Rica
-
Cote d'Ivoire
-
Croatia
-
Cuba
-
Cyprus
-
Czechia
-
DR Congo
-
Denmark
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Georgia
-
Germany
-
Ghana
-
Greece
-
Haiti
-
Hong Kong
-
Hungary
-
India
-
Indonesia
-
Iran, Islamic republic
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kazakhstan
-
Kenya
-
Korea
-
Kuwait
-
Kyrgyzstan
-
Laos
-
Latvia
-
Lebanon
-
Lesotho
-
Libya
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malaysia
-
Malta
-
Mauritius
-
Mexico
-
Moldova
-
Mongolia
-
Montenegro
-
Morocco
-
Mozambique
-
Myanmar
-
Namibia
-
Nepal
-
Netherlands
-
New Zealand
-
Nigeria
-
North Macedonia
-
Norway
-
Oman
-
Pakistan
-
Palestine
-
Panama
-
Papua New Guinea
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Puerto Rico
-
Qatar
-
Reunion
-
Romania
-
Rwanda
-
Saudi Arabia
-
Serbia
-
Singapore
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
Spain
-
Sri Lanka
-
Sweden
-
Switzerland
-
Syria
-
Taiwan
-
Tajikistan
-
Tanzania
-
Thailand
-
Trinidad and Tobago
-
Tunisia
-
Turkey
-
UAE
-
Uganda
-
Ukraine
-
United Kingdom
-
United States
-
Uruguay
-
Uzbekistan
-
Venezuela
-
Vietnam
-
Yemen
-
Zambia
-
Zimbabwe
- Forex
- Crypto
