Bank Rakyat assures customers banking operations continue despite temporary access disruption
A temporary access disruption affecting Bank Rakyat’s corporate portal has not disrupted the bank’s core banking operations. Customers’ personal data, banking information and savings remain safe, while transactions can still be carried out through alternative digital channels.
Highlights
- Bank Rakyat confirmed that only its corporate website was affected by a third-party technical issue, and restoration work is underway.
- Customers are advised to use iRakyat, BRICK, QR2E and the i-bizRAKYAT portal, as banking transactions continue to operate as usual.
- Bank Rakyat stressed that the disruption has not affected its banking systems or overall operations, and that customer security remains a priority.
This article was translated from the original. Read the original version by our correspondent here.
Disruption details and alternative channels
According to The Edge Malaysia, citing a statement by Bank Rakyat on Saturday, the ongoing access disruption affects only the bank’s corporate website and stems from a technical issue with a third-party service provider’s system. The bank said work to restore access to its corporate website is underway.Customers can continue banking as usual through the iRakyat website, the iRakyat mobile banking app, BRICK, QR2E and the i-bizRAKYAT business banking portal. Bank Rakyat also apologised for the inconvenience and said any further updates would be shared in due course.
Implications for customers and operations
The clarification assures customers that the disruption has not affected Bank Rakyat’s banking systems or overall operations. The bank stressed that customer security and interests remain its top priority.On Friday, Bank Rakyat’s corporate portal was reported to be experiencing a temporary access disruption, prompting customers to use alternative digital channels and the mobile app to continue their banking transactions.
In our earlier article on the CTOS Digital cybersecurity incident Bhd, we examined how service disruptions put pressure on the stock and raised concerns about the impact on revenue, operating costs and customer confidence. We also discussed the company’s projections that the breach could reduce net profit and revenue if some services remained unavailable, as well as the risk of sustained pressure if the disruption continued.
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