OKX announces new goodwill initiative 'OKX Shield' for eligible users affected by account takeovers

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Mykhailo Ihnatenko

23.09.2026

OKX announces new goodwill initiative 'OKX Shield' for eligible users affected by account takeovers — OKX introduces OKX Shield protection

OKX announced the launch of 'OKX Shield,' a voluntary program for users of its Europe entities that may provide discretionary reimbursement in cases of unauthorized account access and asset theft, subject to strict eligibility and procedural criteria.

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OKX has introduced 'OKX Shield,' a voluntary and discretionary goodwill program available to users registered with its Europe entities, specifically OKX Europe Limited and OKX Europe Markets Limited. The program is designed to offer potential reimbursement in cases where unauthorized third parties gain access to an account and steal assets, but it is not an insurance policy or deposit guarantee. Eligibility requires users to opt in and maintain stringent security measures on their accounts, including identity verification and security settings such as Passkey and facial verification for large withdrawals. Incidents involving unauthorized access, such as phishing attacks and SIM swaps, may be covered if specific criteria are met, while losses resulting from user negligence or external wallet compromises are excluded. Any losses are reviewed on a case-by-case basis, with claims to be submitted within a defined timeframe, and reimbursement—if approved—is limited and denominated in a Euro stablecoin.

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How to join the OKX Shield program

To participate in the OKX Shield program by OKX, users must create an account with OKX Europe Limited or OKX Europe Markets Limited and complete full identity verification. Eligible users should ensure that their accounts meet all required security standards, including enabling Passkey, maintaining up-to-date security settings, and avoiding high-risk activities. Opt in proactively to OKX Shield for protection against unauthorized account takeover or asset theft. For more details and to begin, users can register via the official sign-up link.

OKX is an international cryptocurrency exchange operating since 2017, offering access to over 100 cryptocurrencies for trading as well as passive income opportunities through token storage and margin funding. The platform provides educational materials through its proprietary academy, multilingual interface in 20 languages, and maintains security with cold and hot wallets. For more information, see the broker profile on Traders Union.

For more background on OKX’s recent initiatives, see our earlier news about the upcoming OKX Now event in Singapore and the Dev Day 2026 hackathon in the previous OKX update on Traders Union.

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