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But we saved everything 🙂.
Freshworks reports that 47% of IT tickets are now being submitted after regular business hours based on Freshservice customer data.
The company says the problems are not more complex than before, but there is no staff on shift to address them. By Monday morning, teams are already facing a backlog from the weekend.
FRSH is trading at $10.29, putting it above the SMA-20 ($9.52), SMA-50 ($9.16), and just above the SMA-200 ($10.15), confirming a bullish structure across short- and medium-term trends, as well as maintaining long-term support. The Ichimoku Kijun on D1 is $9.65, which sits below the current price and acts as immediate support; near-term support is at the SMA-200 ($10.15), while key support lies at the SMA-100 ($8.58). On the resistance side, the nearest is the HMA on D1 ($10.57), with the next key resistance at the SMA-50 on W1 ($10.65).
Momentum signals on D1 are mixed. MACD shows a buy bias while ADX remains neutral, suggesting modest trending strength. RSI on D1 is elevated at 64.21 and CCI is strongly overbought, while Stoch RSI and BBP also signal an overbought market, with BBP indicating buyers currently dominate. This overbought cluster signals risk of a near-term pullback despite underlying bullishness. Over the past week, FRSH has slipped $0.05 (0.58%) from last week's close at $10.34, currently mid-range for the weekly high and low, with weekly volatility standing at 6.3%. The tone is consolidative, with the price steadying between support and resistance after a mild decline from last week's high.
For the coming week, the projected range is $9.90 to $10.60, keeping the price between the 52-week low of $6.79 and well below the high of $15.47. The probability of a price increase is very low (less than 20%), since only RSI-W1 suggests a bullish move while W1 MACD, MA-50, and ADX lean neutral or bearish, making downside more likely. Baseline scenario sees FRSH consolidating within the $9.90–$10.60 corridor. A bullish breakout above $10.57–$10.65 could target further upside, while a bearish break below $10.15 would open the way to deeper retracement toward $9.65.
Earlier, analysts noted that Freshworks exhibited short-term bullish momentum but cautioned that downside risks and resistance levels remained significant factors. The current article provides an updated view on whether these dynamics are shifting, highlighting the need for investors to monitor upcoming price action for signs of trend confirmation or reversal.