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8X8 has expanded the capabilities of its AI Studio platform to include the ability for users to build real web applications, dashboards, portals, and customer tools. These applications come with integrated end-user authentication options such as 8X8 SSO, magic link, or SMS one-time code, eliminating the need for a separate identity provider.
The move aims to streamline the creation process for businesses requiring secure login features for their digital tools and customer interfaces.
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8X8 recently expanded its Talk CX Tuesdays initiative to deliver consistent customer experiences for frontline and field teams, according to a prior company update. The company also drew attention at the Telarus Partner Summit by showcasing its CX services and hosting interactive booth experiences, as reported in an earlier article. These efforts highlight 8X8's ongoing focus on customer engagement solutions.