Tabung Haji reaffirms system security, strengthens depositor account protection
Lembaga Tabung Haji has assured that its operating system remains secure, with the protection of depositors' accounts, savings and personal data being the institution's priority. TH also urged depositors to be more vigilant against suspicious calls, messages and links attempting to obtain account information.
Highlights
- Tabung Haji stressed that its system is secure and that it has never requested passwords or authorisation codes via phone, SMS or email.
- Depositors are advised to access their accounts only through official channels such as the website and THiJARI app, and to remain vigilant against suspicious communications.
- Tabung Haji is committed to strengthening security controls and conducting continuous monitoring to protect depositors' personal information and maintain consumer confidence.
This article was translated from the original. Read the original version by our correspondent here.
Security measures and advice for depositors
According to The Edge Malaysia, as stated in TH's statement on Friday, the institution stressed that it will never request passwords, transaction authorisation codes, one-time passwords or verification codes via phone calls, SMS or email.Depositors are asked to protect their account information by not sharing these details with anyone. They are also advised to remain alert to suspicious calls, messages, emails or links requesting personal or account information, even if the communication appears to come from TH.
Those who receive suspicious communications or have concerns about their accounts are asked to contact the TH Contact Centre at 03-6207 1919 or visit the nearest TH branch.
Use of official channels and ongoing monitoring
TH also reminded depositors to access their accounts only through official channels, including its website and the THiJARI mobile app.The institution said it will continue strengthening security controls and monitoring its systems to protect depositors' savings and personal information. The statement also stressed that these ongoing efforts are important for maintaining consumer confidence in TH's operations and service security.
In our earlier report on a civil lawsuit involving the loss of RM1.99 million from a savings account due to disputed transactions, the plaintiff alleged that two banks were negligent in allowing unauthorised online banking activation and failing to monitor and block suspicious transactions. The case raises questions about the effectiveness of banks' security controls and the liability of financial institutions when fraud occurs. These developments provide important context for the latest security reminder to depositors to be more cautious of attempts to obtain account information.
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