The tweet was deleted by the author.
But we saved everything 🙂.
ServiceNow says customer service representatives spend more than half their time not helping customers due to foundational issues.
The company states that its research indicates what needs to change to address the problem. ServiceNow invites readers to access the full report online.
ServiceNow ($NOW) is currently trading well below its key moving averages, with the price ($88.69) under the MA-20 ($104.65), MA-50 ($107.78), and MA-200 ($158.01), highlighting short-, medium-, and long-term downtrends. The Ichimoku Kijun on D1 at $103.96 is above the current price and acts as immediate resistance; near-term support comes from MA-5 at $94.65, with key resistance at the Ichimoku Kijun ($103.96) and MA-20 ($104.65), while immediate support is limited, making $83.00 (previous week's close) a practical reference point.
Momentum remains negative, with MACD on D1 indicating seller control and ADX on D1 at 23.25 pointing to a cautious downtrend. Oscillators signal oversold conditions, with RSI on D1 deeply depressed at 22.42, Stoch RSI at 0.00, and CCI at –230.49. BBP D1 reading of –11.31 signals clear intraday dominance by sellers. The Awesome Oscillator also supports the downward trend. In today's session, $NOW has advanced 6.86%, yet, over the past week, the stock remains up $5.69 (6.77%) from $83.00, trading in the lower part of the weekly range and reflecting a high weekly volatility of 29.93%. Despite the bounce, the action represents a tentative recovery from recent lows rather than a reversal, as price remains distant from the week’s high and much closer to support.
Looking ahead, expected trading for the coming week is likely in the $80.00–$95.00 corridor, reflecting typical weekly volatility and anchoring around the current price, well above the 52-week low ($81.26) but greatly below the high ($211.48). With all major weekly indicators—RSI (27.31), ADX (25.99), MACD (–25.02), and MA-50 ($163.58)—pointing to persistent selling pressure, the probability of a sustained upward move is very low (less than 20%), making additional downside much more likely. The baseline scenario is sideways consolidation between recent support and resistance levels. A bullish scenario would require a break above $104.65, invalidating the current negative trend. On the downside, a breach below $83.00 could open the way to further declines toward annual lows.
Earlier, analysts noted that ServiceNow was facing persistent bearish momentum and technical headwinds despite ongoing business developments. With these prior risks in mind, traders should closely monitor for any shift in momentum, as signals of stabilization or renewed pressure could set the stage for the next directional move.