Elena Nikulina

ISG: AI disrupts traditional IT services as growth shifts to unexpected areas

ISG: AI disrupts traditional IT services as growth shifts to unexpected areas
ISG sees AI shift in IT services

AI is producing industry leaders in sectors outside conventional expectations, according to ISG. The growing influence of artificial intelligence is not only fueling expansion but also putting pressure on established services models.

ISG's latest analysis explores how AI adoption is altering competitive dynamics across IT services, cloud, SaaS, and managed services. The report suggests emerging winners are leveraging AI capabilities to differentiate, while others face mounting challenges in adapting their offerings. The findings underscore a rapid evolution within the sector as enterprises reassess their strategies amid the AI shift.

ISG recently detailed how AI is transforming collaboration between business and IT teams, driving continuous partnership and new value creation. The firm has also advised companies on preparing for proposed H-1B wage structure reforms as part of workforce planning. These developments reflect ISG's focus on both technological adoption and regulatory preparedness across enterprise services.

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