Above average CSAT and revenue lift set 8X8 apart in CPaaS market survey

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Yaroslav Dmytrenko

09.07.2026

Above average CSAT and revenue lift set 8X8 apart in CPaaS market survey — 8X8 excels in CPaaS survey

8X8 achieved above average results in a recent CPaaS (Communications Platform as a Service) study involving 1,437 customer experience leaders across 10 countries.

According to Metrigy, 8X8 stood out for improvements in customer satisfaction (CSAT), revenue growth, and platform reliability. The findings underscore the company's competitive position in delivering measurable outcomes for business clients utilizing CPaaS solutions.

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8X8 previously reported that slower customer response times can lead to significant revenue loss as buyers turn to competitors, tying customer engagement to a 23 percent revenue boost. The company also received the 2026 Contact Center Technology Award from TMCcustomer for its 8x8 Contact Center. These developments highlight a recent track record of focus on measurable business impacts and industry recognition.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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