ACE Exchange review: Exchange outlines fixed timeframes for identity checks
ACE Exchange has outlined updated guidance on its Know Your Customer (KYC) verification timelines to provide greater transparency for new and existing users undergoing identity checks. The clarification comes amid rising regulatory demands on global crypto platforms and growing user interest in new trading venues.
Two-stage KYC process with defined review Windows
According to ACE, KYC verification is completed in two distinct stages—Level A identity verification and Level Pre-B bank-account verification—each requiring a fixed internal processing window.
Level A: Identity verification
ACE reviews applications in the order they are received, with processing typically completed within 5–7 working days. Weekends and national holidays are excluded from the timeline.
Level Pre-B: Bank-account verification
For users who submit both levels concurrently, bank-account verification begins on the second working day after Level A approval. This stage also requires 5–7 working days, processed sequentially and subject to the same calendar exclusions.
ACE emphasized that these timeframes are standardized and cannot be expedited, a policy designed to maintain procedural consistency and regulatory compliance. Users are instructed to monitor their email for approval notifications or requests for additional documentation.
Strengthening compliance amid rising user growth
ACE Exchange has positioned its KYC framework as an essential component of its broader compliance strategy, particularly as crypto platforms face increased scrutiny from financial authorities worldwide. The structured approach helps ensure secure trading conditions, reduce fraud risks, and safeguard user assets.
The exchange continues to promote its KYC process as a prerequisite to unlocking full platform functionality, including fiat-currency services, enhanced withdrawal limits, and bank-linked transactions.
As onboarding volume rises, ACE aims to maintain consistent processing timelines and transparent communication. The exchange noted that further updates to its verification system may be introduced as part of wider infrastructure improvements planned for 2025.
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