Banking executive committees may be disconnected from customers, Jim Marous notes

Traders Union
All News
Market Voices
Banking leaders often lack customer contact

Top Stories

Editors' Picks

Stocks

Crypto

Economics

Currencies

Commodities

Business & Wealth

Market Voices

15 hours ago

Banking executive committees may be disconnected from customers, Jim Marous notes — Banking leaders often lack customer contact

Jim Marous, publisher of The Financial Brand, raised concerns about the level of direct customer engagement among banking executive committees. Marous questioned how many committee members had spent time handling live customer service calls or working in a branch over the past year, suggesting that a lack of firsthand experience could undermine understanding of customer needs.

View post on X Loading...

The tweet was deleted by the author.

But we saved everything 🙂.

Marous has previously highlighted that banks have moved digital platforms from support roles to key channels for customer transactions, as seen in his analysis on digital banking evolution. In another report, he found that only 9% of financial marketers express strong confidence in their return on investment and nearly half do not track customer lifetime value in marketing data assessments. These findings point to ongoing questions about industry engagement with both technology and measurement.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

Did you like the article?

#Jim Marous

Editor's Picks for You

By Olena Litvinenko
19 hours ago

Not Satoshi: Who created Bitcoin’s logo?

Editors' Picks

Ryanair tightens its belt: How rising fuel prices threaten the budget airline

By Eugene Komchuk
23 hours ago

Ryanair tightens its belt: How rising fuel prices threaten the budget airline

Editors' Picks

How German metalworkers’ strikes are testing Europe’s industrial strength

By Dmytro Kharkov
Yesterday

How German metalworkers’ strikes are testing Europe’s industrial strength

Editors' Picks

All Editors' Top Picks

Latest Jim Marous News

Jim Marous: Many banking leaders overcomplicate financial onboarding with excessive paperwork

By Mykhailo Ihnatenko
30.10.2026

Jim Marous: Many banking leaders overcomplicate financial onboarding with excessive paperwork

Market Voices

More than 70 percent of institutions rate branches as mission-critical, Jim Marous notes

By Yulia Slavina
28.10.2026

More than 70 percent of institutions rate branches as mission-critical, Jim Marous notes

Market Voices

Jim Marous: Early warning data helps banks support customers before missed payments

By Oksana Koneva
27.10.2026

Jim Marous: Early warning data helps banks support customers before missed payments

Market Voices

All Jim Marous News

Olena Litvinenko
19 hours ago

Not Satoshi: Who created Bitcoin’s logo?

Eugene Komchuk
23 hours ago

Ryanair tightens its belt: How rising fuel prices threaten the budget airline

Dmytro Kharkov
Yesterday

How German metalworkers’ strikes are testing Europe’s industrial strength

Pavlo Kot
01.11.2026

DeFi for the select few: Why Hyperliquid is building restricted markets

Pavlo Kot
31.10.2026

Can Bitcoin make you a millionaire?

Daria Chernytska
6 min ago

AI labs expand and supply chain investment rises, Matthew Klein notes

Pavlo Kot
16 min ago

Mario Nawfal: China tells companies to pause new stock listings amid market decline

Mykhailo Ihnatenko
1 hour ago

Daniel Lacalle: Euro faces bearish conditions as dollar demand rises and eurozone debt concerns grow

Yulia Slavina
1 hour ago

Users place trust in Binance after recent issue, Hunter Horsley notes

Ksenia Gerey
1 hour ago

Saudi Aramco profit climbs 41.26% in third quarter 2026, Anas Alhajji reports

Top News

Hanna Syniavska
45 min ago

Iran peace talks face new uncertainty after reported Qeshm strike

Iran peace talks face new uncertainty after reported Qeshm strike

Olga Shendetskaya
1 hour ago

Australian central bank raises rates but leaves next move uncertain

Australian central bank raises rates but leaves next move uncertain

Darina Pashchenko
10 hours ago

North Korea denies involvement in Binance hack

North Korea denies involvement in Binance hack

Ivan Andriyenko
17 hours ago

Oil plunges more than 6% as hopes for an end to Iran war grow

Oil plunges more than 6% as hopes for an end to Iran war grow

Jose Antonio Gastelum
19 hours ago

Morgan Stanley downgrades Coinbase and cuts price target by more than half

Morgan Stanley downgrades Coinbase and cuts price target by more than half

Top 5 companies for you

United States

Live News

Mykhailo Ihnatenko
Now

Ethereum price stays fragile as election volatility and ETF outflows weigh

Eugene Komchuk
Now

HashKey believes elections will not halt U.S. crypto reform

Eugene Komchuk
Now

Binance hackers convert stolen Solana into Bitcoin

Andrey Mastykin
Now

Wall Street futures climb as investors await Apple earnings and U.S. elections

Mykhailo Ihnatenko
Now

AMD stock eyes $528 as earnings risk raises volatility

© IAFT Ltd., 2010-2026 All rights to the website are owned by IAFT Ltd.,
Registration number - HE 336186

Risk disclosure:

Information on the TradersUnion.com website is for informational purposes only and does not constitute any motive or suggestion to visitors to invest money. Moreover, we hereby warn you that trading on the Forex and CFD markets is always a high risk. According to the statistics, 75-89% of customers lose the funds invested and only 11-25% of traders earn a profit. Trading in futures and options carries substantial risk of loss and is not suitable for every investor.

That is why you should only invest money that you are prepared — or can afford — to lose at such high risks. Tradersunion.com does not provide any financial services, including investment or financial advisory services. Also, the Traders Union is not a broker and does not get money for trading in the Forex or CFD markets. Our website only provides information on brokers and the markets and helps its users to select the best brokerage company based on detailed information and objective analysis of brokers.
Disclaimer:

Traders Union (TradersUnion.com) shall not be liable for the consequences of trading decisions made by the Client and for the possible loss of his capital resulting from the use of this website and information published on it.

Forex market, CFD and cryptocurrency trading involves high risks and is not suitable for everyone. Before investing money, you need to adequately assess the level of your expertise and be aware of the risks, particularly in the context of trading with leverage. The information on this website is not intended for distribution or use by any person in any country or jurisdiction, where such distribution or use would be in violation of the local law or regulation. Any payments by Traders Union (TradersUnion.com) to the users of our website shall be legally interpreted solely as an incentive on our part for the activity on the website in the form of a deduction of a part of the advertising income; they shall not be a subject of any claims of our users or our obligations, a subject of disputes, as well as cannot be considered in relation to the services provided to users by brokers, both in fact and in their completeness and volume. The administration of the website shall not be liable for the content of user comments and reviews about the companies and shall not verify whether the authors of the reviews are indeed real clients of a specific company. All reviews, both negative and positive are published on the website without verification of their reliability; only offensive reviews that call for violence or any kind of discrimination and also reviews published from one group of IP addresses are moderated and removed. The authors of the materials shall be fully liable for the accuracy, completeness and impartiality of any information in the articles and reviews, including in the context of their use or mention of any brand names or trademarks. All mentions of the names of companies and their brands in any materials on the website shall be made in the context of communication of socially important information to the people about their activities by independent journalists, who are the authors. All evaluations and indicators on the website express the subjective opinion of the authors of the reviews (articles) and shall not be viewed as accurate statements and be a subject of disputes and claims against Traders Union.
Disclosure of advertisers and revenues:

All the services on the Tradersunion.com website are free for you to use. Our team spends thousands of hours per annum researching brokers and gathering information about them to help investors all over the world to choose reliable companies and to avoid fraudsters.

Indeed, the curating, sourcing, and organization of this process requires substantial financial investment by Tradersunion.com, which the website earns in the form of advertising payments. There are two types of advertising services on the website — direct advertising or partner (broker) participation programs. However, no services purchased by our partners shall affect the recommendations on our website, or our opinions, or ratings. Our ratings are based on our objective rating criteria and methodology; and the results are always equally and fairly applied to each broker. The work of our content authors and research groups does not involve any interaction with our advertisers and they do not have access to data concerning the amount of advertising purchased. For over 10 years we consider our independence, absolute openness, and objectivity as our main priority. Please follow the links to each of our affiliated broker’s websites. This will help Tradersunion.com to continue to provide our services to you for free.